Where do you start your problem solving process?
Many people jump right in defining what they think is the problem, but what they are really describing is the symptoms. If you've ever solved a bunch of symptoms only to find the problem still hanging around, you're ready for another approach.
How about starting with your goal? What is it that you really want?
It's much more effective to focus on your goal because then there are things that you can DO to get you there faster.
Before solving a problem, focus on what you really want from a solution.
You'll be much happier with the solutions you find when they help you achieve your goals.
-- Douglas Brent Smith