How do you measure your results? For those of us in sales, the answer is simple (yet probably incomplete) - revenue. But there's more. For those of us in operations the answer is also easy (and also incomplete) - reducing expenses. That probably includes doing what you do faster, better, and cheaper. Whatever your job, and in whatever field - for profit or not-for-profit, your organization is directly impacted by five key measures. Five financial levers that determine the health or struggles of your team. Revenue - the money you bring in. Gloriously, this number is unlimited. Expenses - managing the money that you spend to stay in existence and produce what you do. Customer Happiness - more than satisfaction the best organizations determine how they can delight their customers and bring joy into their lives. What better way to create repeat business? Team Member Happiness - because happy team members are productive team members and tend to stay with your team much lon...