High Performance Leadership

Fix the situation and let people be who they are. As much as you might want to change them, that's not your business. They are doing what they think is right, even if it is horribly wrong. Turn around the situation and watch them rotate, too.  -- doug smith  

Be careful what you promise to gain a new customer. They are only new for a day. After that, expectations continue even if you forget your promise.  Be careful what you promise. Do you have what you need to give your customers what they want? Because probably, what they want, is what you've promised. -- doug smith   

Now is one of those words that means different things to different people. It implies a sense of urgency. Immediacy.  And, it can mean so much more. When I say "now!" I mean it will not be perfect but it will be DONE. When I say "now!" I mean seriously, attentively, and instantly. When I say "now!" I mean "now for me" without expecting anyone else to follow automatically. If it's not urgent for you, even if it is for me, just let me know. What do you mean when you say now? -- doug smith 

How do you feel when someone says that they will do something right away, and then they don't? When I say "now!" I mean immediately, and without over-thinking. never under estimate the temptation  to overthink (I think I just did!) When is now? How about now? -- Doug smith  Looking for leadership training? That's what I do: doug smith training

This is probably get some disagreement. We've come to rely so much on one particular trait of business, probably even more than price. Convenience. We make so many decisions based on how EASY a transaction is. It's so much EASIER than ever before and we've all been spoiled by click-and-ship that anything with any friction whatsoever gets passed over. That's an understandable decision, but not always the best one. Convenience is great, but no substitute for quality. Hamburgers are convenient but wouldn't you rather eat a steak? (please excuse me my vegetarian and vegan friends.) Social media is convenient but how about the depth and richness of a long face to face conversation with a dear friend? I advocate that we consider other measures in our important decisions. Measures other than convenience: Quality Durability Care Beauty Drama What would you add to the list? Convenience is a poor measure of quality.  Let's consider everything else that makes business -- a...

How are you at keeping your commitments? I don't need to convince you of the benefits of keeping promises, even (especially) promises to yourself.  One of those commitments could be to time and how you use it. Setting aside time for what is important. Knowing that in order to focus, you'll need focus time, and that means both scheduling it and protecting it. True commitment to time takes courage.  How do you feel about that? -- doug smith