People sometimes disappoint. Whether it is intentional, accidental, or something in between, it happens. People also intend to do their best. Our expectations influence our team members one way or another -- positive intentions and expectations are a better match than negative expectations and whatever happens next. Expect the best from people and let them know: nothing less will do. -- doug smith
Ever fall in love with a plan? We can plan so thoroughly that the plan feels invincible, but it's not. We can plan with such precision that we think we're ready for anything. We're not ready for anything. Things have a way of changing in ways we did not expect. If your plan was made before things hanged it's time to change your plans. We don't need to get upset. We need to get up and going. -- doug smith