Tuesday, March 3, 2015

Communicating the Truth

Are you telling the truth?

Don't you feel like asking that sometimes when the person you are talking to seems to be spinning the truth? Sometimes we are so close to our version of the truth that we fail to see it could be only our version of the truth. It might not be true at all -- certainly not for others.

The best way around that is to stay curious. Stay curious about what other people say. Stay curious about what we say. Even stay curious about what we think. Every idea we clutch in our tight little hands comes to us filtered by factors we've forgotten about long ago: culture, ego, gender, parenting, schooling, experience, ethnicity...so many details strained thru lenses we don't even know are there.

Let's work a little more to stay curious.

Sometimes we're so good at spinning the truth that we don't even know it's not true anymore.

That's not helpful or useful.

It doesn't have to take long but it does take some serious mindful awareness: stay curious.

-- Douglas Brent Smith

 Would you like your team to improve its skill at staying curious and communicating more effectively? Contact me today about bringing our one-day workshop Communicating for Results to your location. You'll like the results.

Monday, March 2, 2015

Dealing With Unreasonable Customers

OK High performance leaders, here's a question for you: what's more important and comes first in your priorities -- customers or team members?

I've worked with many organizations that always put customers first. A few teams would also focus on team member happiness (or at least say they do).

Here's the problem. Unhappy team members create more unhappy customers. Here's another problem: really poorly behaving customers make it so rough for team members that they also become unhappy, spreading the unhappiness around. That's not the result we want.

Conversely, nice customers recognize the hard work that team members do. Polite customer realize that they may not always BE the center of the universe. Smart and reasonable customers realize that you are not entitled to something just because you demand it and that demanding it progressively louder does not increase the merits of your case.

Can't we all play well together?

As a high performance leader, I encourage you to consider the health and dignity of your team members first. Treated with respect most team members will do a wonderful job of building great relationships with customers. Allowed to be disrespected by customers, even the strong team members could lose hope and energy.

I've seen the impact of watching leadership march an unruly customer out the door and invite them to shop somewhere else. For the rest of the day (maybe the rest of the week) the team was totally energized and reached new levels of loyalty to the organization.

The world is full of nice customers. Let the rude, unreasonable ones shop someplace else.

-- Douglas Brent Smith

If you'd like to train your supervisors to build more customer happiness and team member happiness while improving your bottom-line results, contact me today about bringing our workshops to your location. A great place to start is with Supervising for Success.


Sunday, March 1, 2015

Be A Happy Leader

Are you a happy leader?

The people on your team know. Maybe you should ask them. They can see when there is joy in your face and a jump to your step. They can also tell when you're filled with stress and clutching onto something dark and hurting. They don't like you that way, how about you?

It can be hard to declare that we're happy when so much is troubling us. Happiness can even seem frivolous. It's not. Happiness is to be embraced and most of all to be created. Because happiness is contagious.

Happy leaders have a better chance of building happy teams.

What makes you happy? Why not do more of that?

-- Douglas Brent Smith

Build the skills your leaders need to take their teams to the next level. Contact me today about bringing our workshops to your location.


Saturday, February 28, 2015

High Performance Leadership Training

High Performance Leadership is the name of our blog and also the combination of our complete workshop series:

Supervising for Success - a great way to get supervisors off to a great start, or to adjust some rough areas.

Communicating for Results - a workshop dedicated to developing deeper conversations, more productive meetings, and more influential presentations.

Building Your Team - identifying the keys to your team's success and learning the tools that can help you collaborate on that success.

Solving Problems - Creating the collaborative space for success so that project teams, in-tact teams, and organizations can solve the problems that trouble them.

Achieving your goals - putting in place the processes, habits, and tools you need as a front line leader to achieve your goals.

My strongest recommendation is to bring in these one-day workshops to your organization. All we need is a conference room and 5 to 15 of your front line supervisors. We offer special deals for multiple sessions and our focus is in the Front Range area where less travel means better rates for your company.

Who benefits the most? Supervisors in retail, insurance and service businesses.

Contact us today and prepare your leaders for success,

-- Douglas Brent Smith

Front Range Leadership, LLC  |  Longmont, CO

Friday, February 27, 2015

High Performance Leaders Prioritize Their Goals

What happens when someone convinces you to let go of your priorities? Do you find the time to reshuffle them? Do you realign your work so that you achieve your goals? Or do you find that your goals get tossed aside for something that seemed important at the time and kept someone quiet.

It's not your job to keep anyone quiet. It's your job to achieve your goals. Other people may lose sight of that, but you can't afford to.

No one will ever thank you for abandoning your priorities.

Why not set them and keep them?

-- Douglas Brent Smith

Interested in learning ways to achieve your goals? Want to keep your priorities in order and galvanize a team of people to help you achieve them? Why not bring our workshop Achieving Your Goals to your location?

Front Range Leadership
Training Supervisors for Success

Thursday, February 26, 2015

Can You Perceive That There Are No Problems?

Is it all in your head? Can you perceive that there are no problems and experience a better life, a happier team, a more successful organization?

I think you already know better than that.  I'm all for thinking positively. It helps to take a positive point of view and constantly seek to optimize our situation. But a problem is a problem and does not go away on its own.

To say there are no problems but only solutions does not solve your problem.

For that you've got to get the right people together and collaborate.

-- Douglas Brent Smith

Why not get the right people together soon and bring our Solving Problems workshop and facilitated problem solving session to your location? It's surprisingly affordable and will have great benefits.
Contact me today: doug@frontrangeleadership.com

Wednesday, February 25, 2015

Productivity Builds Team Happiness

Do you want your team to be happy?

Happy teams are more productive, most leaders would agree. But have you considered that productive teams are happier is also true?

Think about a time when you worked on an inefficient team. How did it make you feel? What would you have given to get things under control and more productive? The people around you probably felt the same.

As a centered, high performance leader part of your job is to build happy, productive teams. The good news that the two traits tend to go together. Create more productivity (and leaders have a huge impact on this in many ways, sometimes simply by eliminating the make-work activities that people are doing) and the team prospers. Help team members develop and grow, provide the training that they need, and treat them with respect and they act like happy team members.

What can you do this week to improve the productivity on your team?

-- Douglas Brent Smith

Are you looking to build a more cohesive, powerful high performance team? Why not bring our workshop Building Your Team to your location?