Once I was lost in Washington, D.C. That's easy for me because the streets are unconventionally situated compared to many other cities, plus I get lost quite easily. I could get lost in a hotel. While I was lost (before GPS was widely available) I stopped and asked for directions. Maybe the advice was good, maybe it wasn't, but I stayed lost. I asked someone else, at a deli. New directions, same outcome. Lost. Thank goodness for GPS these days! And also, thank goodness that I've learned not to take every piece of advice that's been offered to me. If I had, I might have: Given up on training Kept a dead-end job Never called an old friend just because she'd broken my heart Fired some people who later turned out to be exemplary team members Used facilitator's guides word for word You get the idea. There's a lot of bad advice out there. That's why a deep foundation of knowledge is vital. You don't get lost when you know where you'...