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Immediate Feedback

High performance leaders share more positive feedback than criticism, but provide corrective feedback immediately when it is needed. They provide more positive feedback simply because by encouraging others thru each success, the team builds momentum. They provide more positive feedback because they know that people respond to direction that reinforces their efforts. They provide more positive feedback because it works. Corrective feedback cannot be ignored. When people are veering away from the standards, when their habits are becoming unproductive, when they are missing their goals, when they are creating problems for others -- the feedback must be precise and immediate. How are you are providing necessary feedback? What percentage of your feedback providing is positive as compared to corrective?  Why do you think that is? How can you increase the percentage of positive feedback that you provide? -- Douglas Brent Smith Learn more in the workshop:...

Learning Compassion

If you aren't learning compassion with your organization, study someplace else. Then bring back what you learn.   Have you ever been involved in a heartless organization? It's hard to figure out. It's not a person so how can it feel so heartless and cold. Where is the emotion? Where is the compassion? Why does it seem like people are treated like numbers.  People matter more than profits. When you find yourself in an organization that gets that reversed, or that simply provides no evidence of compassion you have some work to do. You may not need to leave (although given the proper opportunity, you may choose to do that), but you do need to find a sense of heart someplace else. Study someplace else. Gather with people who care. Learn the many lessons of compassion. Then bring those lessons back and introduce compassion to your organization. You'll feel better. Your organization will improve.  Are you learning more about compassion in your organization?

Your courage is up to you

Your courage is up to you. That's what makes it courage. When we admire it the most in others it pays to remember who difficult it was to sustain. The more difficult the situation is, the more it calls for courage and the more you need to rely on your inner reserves and character to produce that courage. If you wait until you NEED your courage to develop it, what makes you think it will be available? Like the muscles an athlete develops to perform a sport -- courage takes steady and incremental growth. We should be working on it everyday by taking on new challenges, facing down confrontations of opportunity, standing by our values, helping those who can not help themselves. Your courage is up to you. What will you do today to build your courage? -- Douglas Brent Smith

Dealing with Complaints

A complaint is a call to action. Take it. Our pastor, Warren Napier, yesterday offered an unusual call to action during his sermon: go 24 hours without complaining. Look at the positive side, keep yourself busy, take productive action, reframe the situation...do whatever you need to do but do not complain.  It sounds easy, but I was hardly out of the church parking lot when I felt a complaint coming on about something that happened around Saturday night's show in a play I'm acting in. I caught myself (or did I?) but the thought then occurred to me that whether or not I voiced the complaint, something should be done.   Maybe I don't need to trouble anyone else about it, but for it to bubble up as something I found disturbing meant that I should take some action to deal with it. Otherwise, the issue stays (and grows). A complaint is a call to action. Take it. It's not enjoyable to receive a complaint. We will sometimes do anything to avoid doing anyth...

Adding value

Centered leaders add value instead of dividing it.   Do you know any leaders who bicker about who is in charge of what and who has what authority? How does it feel to work with them?   Do you know any leaders who focus on the vision of the ultimate outcome and do their best to contribute at every stage, without worrying about who gets the credit and who's in charge?   Centered leaders add value because they know that in the long run, that's the true sweet spot. Adding value, instead of dividing it up and attaching their name to every major accomplishment, has a longer shelf life and better flavor.   What are you doing to add value to your organization today?  -- Douglas Brent Smith  

Growing

Mountains never stop growing; why should we?   It came as a surprise to me to learn that the Rocky Mountains are still growing. Trimmed a bit by years of erosion, they are still poking their way skyward and changing in the direction of growth.   As leaders we find ourselves faced with the dynamic between growth and erosion, life and decay. Standing still leads to the less desirable choice. Growth requires our attention, our efforts, our drive. Growth requires the courage to step forward, the creativity to find new ways of dealing with challenges, the clarity of purpose to know which direction you are growing in and the compassion to forgive those who slow you down.   What are you doing to spark your leadership growth today? -- Douglas Brent Smith  

Centering Your Goals

Are your goals centered on your purpose?  It's easy to form a massive list of unrelated goals. Before you know it your focus is scattered across an undefined landscape. What do you do first? How do you prioritize? The time to focus is at the start. Can you align each and every goal to your purpose, your vision? People often tell me during a workshop that it's not possible. "My supervisor gives me my goals" they might say, or "Upper management decides what our goals are and if they're not related that's my problem..." What do you do about that? How about making every goal centered conversation a centered conversation. Bring in your key leadership skills. Be clear about your purpose. If your boss isn't clear, ask and help to clarify (yes, you really can do this). Get creative in your approach to your goals. If it's not aligned obviously with your vision, what ways can you move it in the direction of better alignment? How can...