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Ask someone about their goals. You'll be doing them a favor.

Bonus points: listen without judging. Paraphrase. Ask more questions. Stay helpful, encouraging, and challenging. Above all, stay curious.

Now you're coaching.

-- doug smith

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The Benefits of Supervisory Training

When was the last time you had any leadership training? How often do the supervisors in your organization get training? If you are like most organizations, it's never enough. Some teams go without any supervisory training at all and expect supervisors and managers to learn as they go, on the job. Unfortunately, while it is memorable to learn from your mistakes, it comes at a high cost. People get tired. People leave. Important accounts go away. Customers complain. And teams struggle without the skills and knowledge it takes to build cohesive teams that are capable of solving problems, improving performance and achieving goals. Admittedly, I can be expected to support training since I'm in the business. Still, take a closer look at your own leadership career and decide for yourself. Are leaders better off with more training and development or with less? Supervisory training can generate benefits that pay off long after the training is over. Here are just a few of the things sup...

Learn To Build A Better Tomorrow

Do you have all the answers yet? Are you finished learning? Of course not. Learning is a lifetime necessity, especially for leaders. Centered leaders learn constantly and apply what they learn to make things better. To solve problems. To achieve their goals. What we learn today can bring about a better tomorrow. Isn't that what you want, a better tomorrow? It can happen, but it's up to each of us. What will you do? What will you learn? What have you learned today? -- Doug Smith Front Range Leadership: Training Supervisors for Success doug smith training: how to achieve your goals

Stop Running From Your Solution

Why do we run away from the answer? Sometimes it's right there in front of us - the solution to our problem, and yet we turn away. It's a bad habit and one that keeps us from finding what we're looking for when it comes to solving a problem. The solution to your problem is looking for you -- you just need to stop running. Can you hear those footsteps? -- Doug Smith Front Range Leadership: High performance leadership training doug smith training: how to achieve your goals

The Essential Question

The essential question is "How can I help?" Whether you are the leader of thousands or completely on your own, your role on this planet is to help, to make things better. Usually, that means helping other people. Kings, rulers, athletes, artists, government officials, doctors, fire fighters, deli workers, mechanics, economists...we are all here to help. Sometimes it doesn't feel that way. Sometimes we feel the need to be served instead. But whatever the situation, no matter what the organization, high performance leaders know that their role is to help. Reflection Questions How can you be most helpful? What situations are you facing right now where you have not yet asked the question, "how can I help?" Who do you remember the most for being ready to jump in and find a way to help? How did they make you feel? How engaged and happy did they seem to be? Action Plan Within the next 24 hours, find a situation and ask yourself "how can I help?" ... and then...

Feelings Count

Facts matter. We should pay attention to data. And, we should remember that data isn't the whole game. Data is a poor indicator of feelings. Feelings matter. People will believe that they matter when leaders show them that their feelings matter. That's not always easy and it can even be counter-intuitive if you're an analytical sort like me, but it is necessary. Facts matter. Feelings matter. And, more often than we might care to admit, people decide based on how they feel. How do you feel about that? -- doug smith

Explore Perspectives

When you find yourself locked in conflict, suspend your competitive edge long enough to discover what people in the conflict really want. For many of us, the natural reaction to conflict is to become more competitive. We prepare ourselves to fight to the finish and behave as if victory must be one sided (and of course, must be ours alone). As Doctors Thomas and Kilmann have pointed out in their influential work on conflict, we have more choices than that. We can always choose to compete if necessary. But first, what if there's an opportunity to build relationships? What if there's an opportunity to collaborate? Isn't it worth taking a moment to step back and find out? Breathe. Relax. Look at the situation from a more impartial distance. Ask meaningful questions with genuine curiosity and an open mind. It's that important. -- Doug Smith http://frontrangeleadership.com For a useful Thomas-Kilmann Conflict Modes Instrument in PDF form: http://www....

Work To Be Done

Many years ago when I was music director and touring with Child's Play Touring Theater we were putting together a show for children with a work-related theme. Children are often fascinated by jobs, by what their parents do, by what they see adults doing in the world. It was just one of hundreds of shows that we did, but I remember one song from that show that I wrote especially. The first verse was: there's a little bit of work to be done an American phenomenon there will always be a little bit of work to be done to be done, to be done, by everyone... I can't take credit for the lyrics because we used poems and stories written by children as the basis for our material. It was fun. And it reminds me today that what was true then is still true today. There's a little bit of work to be done. We have problems to solve. We have goals to achieve. High performance leaders are never finished. Even as I near retirement age (don't fret, my bills will keep ...

Wake Up Call

The phone rings. It's darker than usual. Who would be calling now? You stumble to find the source of the ring. That's not even what your phone sounds like. You pick up the receiver. No one's there. It's your wake up call. Now you remember: you're away from home. There's work to be done, and you did ask for this reminder to rise up early and to get started on your goals. Wake up calls are sometimes disorienting. They can take us by surprise, even when we expect them. How does that make sense? Examine your history of wake up calls and look for patterns. The patterns are likely there. What is your wake up call? What have you put in place to get you going, to get you oving in a strange place, at an unusual time? We live in unusual times but hasn't that always been the case? What do we have to prevent us from slipping into a muddled routine accepting everything and leaving our own assumptions untested? What can rattle our cage? We need wake up...

Listen With Your Heart, Decide With Your Mind

How do you like to make decisions? I'm a fact-based guy who likes to keep the emotions out of the decision, so there's my bias. Some people are emotions based deciders and don't like the facts to get in the way. What if we considered both the heart and the mind? I'm learning to listen better, with my heart. To hear what is really going on and not just what I think I hear through my heavy filters. Sure, one of those filters is my heart, or how I feel. That requires a certain mindfulness to be able to discern which emotions am I bringing to the decisions apart from which emotions is the decision bringing about. Yes, there is a difference. By finding a place of center, of neutral feeling, we can hear what emotions are going on within the choices. We can better discover possibilities if we refrain from judging them for a while. We can better understand the full picture if we listen with a heart that's open. If you want to supervise for success, listen with your ...

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