The Customer Is Not Always Right

Do you think that the customer is ALWAYS right?

Are there some times when it's possible that the customer is wrong and not entitled to their demands.

The customer is not right when disrespecting team members.

As a leader, you have an obligation to watch out for the respect given or denied your team members. They are watching you, and will respond according to how you treat them AND how you allow them to be treated.

How do you treat them when the customer is flat out wrong?

Is that what your team expects?

-- Douglas Brent Smith

Learn more in the workshop: Building Your Team

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High Performance Leadership

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