Recruit Right, Train Right, Coach Constantly

Do you have this leadership thing all figured out?

Once I thought I did, until I learned later that it is a constant figuring out. It is a constant learning process. Even when I had a great team that was completely working together and achieving its goals, just when it seemed to be perfection I would make some mistake (hiring the wrong person, cutting short a performance evaluation, delaying an important piece of feedback, failing to recognize a big effort) that would set the energy back. Things wouldn't feel perfect anymore.

But there are some things that have held up over and over. Some things that if we get right as leaders our jobs are SO much better, and our impact is deeper and longer lasting. These three things in particular touch almost everything that we do and, if done correctly (and often) can prevent us from having to let people go.

Recruit right.
Train right.
Coach constantly.

Each is a course-load in itself. Each could take a life-time to master. That's part of what makes leadership so rich, so exciting, and sometimes, so frustrating. The learning, and the need for learning never ends.

By doing these three things we stop bringing the wrong people into the team. We stop throwing work at people they aren't qualified to do. And we stop assuming that once someone is on board that they will run effectively and efficiently like a machine with minimal attention.

The need to fire someone is an organizational failure.

It is a lack of centered leadership. It is a loss of high performance leadership. It is a sad story that as leaders we must take very seriously, because the impact of letting someone go is profound.

When we as leaders do our jobs correctly, with copious amounts of strong recruiting, attentive and interactive training, and constant coaching, we find that there are very few people who truly need to let go.

Who on your team needs additional training? How will you help them obtain it?

Who on your team would benefit from more positive, specific coaching (hint: everyone).

Who is missing from your team and what are you doing to find them?

It's a full time job and some of the best work you will ever do.

-- Douglas Brent Smith

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Listen to Their Story

"An enemy is a person whose story we have not heard." -- Gene Knudsen Hoffman Without contrary evidence it always seems like we're right. Even WITH contrary evidence we get stuck often defending our story, our view. The story may not be wrong, but it is surely incomplete. Listen. Ask questions. Understand. Learn. High performance leaders look for common ground. -- doug smith

Dump Anonymous Feedback

What's the problem with anonymous feedback? The list is long. When people can say anything they want, without any accountability, they are sometimes rude. The feedback becomes exaggerated. Not knowing what to do with it (who do you try to please?) it frustrates the person receiving the feedback. Anonymous feedback encourages anti-social comments. It opens up a level of venting that is not healthy for either party. And, rather than building relationships, it tears them down. The best place for anonymous feedback is the garbage. It's too easy to be negative when no one knows who you are. Hold people accountable. Teach them that two-way communication is responsible, respectable, and useful. Let's keep the trash talking on the basketball court and build relationships of worth at work. -- Doug Smith

Perception Frames Your Problem

How do you know for sure if something is a problem? If you see it as a problem, then it is a problem. Your perception will tell you -- not reality, but what you consider important about your reality. If you see it as a problem, shouldn't you do something about it? Centered problem solving sorts through our perceptions and checks in with the perceptions of other people who are effected by the situation. Emotions can trigger misconceptions, so centering ourselves and testing our assumptions is key. Then, if it's still a problem, it's time to do something about it. -- Douglas Brent Smith Bring our Centered Problem Solving workshop to your location and dramatically increase the problem solving skills of the people who attend.

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Change Quickly

How are you at keeping up? Change is so rapid that adjusting, and evolving, has become a full time job. We roll with the changes, we drive new changes, we let go of the old. It's not getting easier, and it's getting faster. I work at it. I keep learning. I keep adjusting, and still... By the time I have it figured out it's time to try something else. Instead of getting frustrated, here's how I like to look at it: change is growth. Faster change is faster growth. Getting better is growth, so the more change the better. Are you with me on that? Because the alternative is slow-motion decay, and we don't want that, do we? -- Douglas Brent Smith

Tough and Tender

It's better to be considered tough and show up tender than to be thought tender and show up tough. -- doug smith

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Taking a very long walk. Do you ever feel like simply avoiding some feedback that's headed your way? Sometimes I'd rather have someone keep their opinion to themselves. If they're not happy, if they are sounding judgmental, if they have a frowny face. Wouldn't be easier if they just kept quiet? Easier in that moment. And, sometimes maybe it's even the best thing possible if a harsh critic keeps a damaging opinion private. But I've also learned that sometimes the toughest message is what I truly need to hear in order to learn. Just because I don't like criticism doesn't mean it isn't good for me. I just might need to take a good long afterwards. How about you? Here's how to embrace criticism: Remember, they could be wrong. As my friend Dr. Jay Desko has said, "feedback says more about the person providing the feedback than it does about you." Stay curious. There is probably something useful to learn. Remember that a

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