Recruit Right, Train Right, Coach Constantly

Do you have this leadership thing all figured out?

Once I thought I did, until I learned later that it is a constant figuring out. It is a constant learning process. Even when I had a great team that was completely working together and achieving its goals, just when it seemed to be perfection I would make some mistake (hiring the wrong person, cutting short a performance evaluation, delaying an important piece of feedback, failing to recognize a big effort) that would set the energy back. Things wouldn't feel perfect anymore.

But there are some things that have held up over and over. Some things that if we get right as leaders our jobs are SO much better, and our impact is deeper and longer lasting. These three things in particular touch almost everything that we do and, if done correctly (and often) can prevent us from having to let people go.

Recruit right.
Train right.
Coach constantly.

Each is a course-load in itself. Each could take a life-time to master. That's part of what makes leadership so rich, so exciting, and sometimes, so frustrating. The learning, and the need for learning never ends.

By doing these three things we stop bringing the wrong people into the team. We stop throwing work at people they aren't qualified to do. And we stop assuming that once someone is on board that they will run effectively and efficiently like a machine with minimal attention.

The need to fire someone is an organizational failure.

It is a lack of centered leadership. It is a loss of high performance leadership. It is a sad story that as leaders we must take very seriously, because the impact of letting someone go is profound.

When we as leaders do our jobs correctly, with copious amounts of strong recruiting, attentive and interactive training, and constant coaching, we find that there are very few people who truly need to let go.

Who on your team needs additional training? How will you help them obtain it?

Who on your team would benefit from more positive, specific coaching (hint: everyone).

Who is missing from your team and what are you doing to find them?

It's a full time job and some of the best work you will ever do.

-- Douglas Brent Smith

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The Benefits of Supervisory Training

When was the last time you had any leadership training? How often do the supervisors in your organization get training? If you are like most organizations, it's never enough. Some teams go without any supervisory training at all and expect supervisors and managers to learn as they go, on the job. Unfortunately, while it is memorable to learn from your mistakes, it comes at a high cost. People get tired. People leave. Important accounts go away. Customers complain. And teams struggle without the skills and knowledge it takes to build cohesive teams that are capable of solving problems, improving performance and achieving goals. Admittedly, I can be expected to support training since I'm in the business. Still, take a closer look at your own leadership career and decide for yourself. Are leaders better off with more training and development or with less? Supervisory training can generate benefits that pay off long after the training is over. Here are just a few of the things sup

Let Them See You Work

If you can't seem to hire good performers with a solid work ethic, you might need to develop them. Maybe start by showing them what that looks like, or as John Maxwell has said "Know the way, show the way, and go the way." You know, walk the talk. I know a LOT of leaders who complain about work ethic. Maybe they need to let their people see them work... -- doug smith

Leadership Warning

If you visit the dark side, don't get stuck there. -- doug smith

Careful Expectations

Change agents don't always play by the rules. Expecting them to is the act of a fool. -- doug smith

Freedom and Responsibility

Freedom without responsibility produces more harm than good. Responsibility without freedom sparks certain revolution. High performance leaders don't FIND the balance, they CREATE the balance. Start by listening. -- doug smith

Start Positive

I went thru a grumpy period in my life. It was like a rut that was so deep no light could get in. It fed on its own bumpy grumpiness until that's all I could feel. Yuck. Forget that now. Now, I start with a positive thought. I could be wrong about finding the silver lining, but I've learned that I won't see the silver lining unless I look for it, and that's the place to start. Even the smallest positive effort has a positive impact. Let's start there. -- doug smith

Perfect Relationships

Is your partner perfect? Are you? I've made enough mistakes in my life and in my relationships to know that the search for perfection is illusive at best and at worst, frustrating. There are no perfect people out there waiting for us, to fall in love with us, to fix us, to bring us what we need, to fulfill our dreams. But that's OK. In fact, that's wonderful. We don't need a perfect person in order to create love. Love creates the perfect person. -- Douglas Brent Smith

Celebrate Progress

When was the last time that you were frustrated in trying to learn something? If you can't remember, maybe it's time to learn something new -- something tough and challenging. Truly worthwhile endeavors are often struggles. The satisfaction comes not only in the final result, but also in the progress toward that final result. The best way to avoid a sad let-down once a goal is achieved is to enjoy the journey all the way thru. Celebrate your progress! Not so much that you feel finished, but enough so that you feel able. Celebrate progress, and then keep on progressing. As that beat poet and philosopher Harry X. Tudas once said, "Feel in the groove but continue to improve." -- doug smith

Be Demanding, Not Demeaning

Are you a demanding leader? The good news is that people like to be challenged. They won't ever ask you for it, but they enjoy the feeling of accomplishment that is only obtained by tackling something tough. So you can be a demanding leader. As long as you are respectful as well. No one, absolutely no one, wants to work for a demeaning leader. Someone who insults your integrity or your character is no fun to be around -- and even worse, is not effective. As a motivator, demeanors diminish rather than build. No insults. No lost patience. No anger. Persistent, gentle prodding. Strong instructions and insistent follow-up, yes. Insults - no. Leaders can be demanding without being demeaning. Go for it. -- Doug Smith

Dear Home Office

Have you ever worked in the field with the responsibility of reporting to a home office? How did that feel? I've noticed that there are big distinctions between people working in the field, doing the work, selling the product, delivering the goods, facing the customers... and people in the home office who make the rules, collect the cash, drink free company coffee, and call in sick if they need a day off. When you work in the field you don't call in sick because then you don't get paid. At least not what you'd make by doing the work. So when someone from the home office wants to give you feedback, how does that feel? Maybe they have something to offer. Maybe they will give you tips that make a difference. Or maybe you might want to write them a note something like this... "Dear Home Office... Your advice sucks so please keep it to yourself. We know what works and what doesn't. We see our customers' faces. We feel their pain. We need new rules

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