Recruit Right, Train Right, Coach Constantly

Do you have this leadership thing all figured out?

Once I thought I did, until I learned later that it is a constant figuring out. It is a constant learning process. Even when I had a great team that was completely working together and achieving its goals, just when it seemed to be perfection I would make some mistake (hiring the wrong person, cutting short a performance evaluation, delaying an important piece of feedback, failing to recognize a big effort) that would set the energy back. Things wouldn't feel perfect anymore.

But there are some things that have held up over and over. Some things that if we get right as leaders our jobs are SO much better, and our impact is deeper and longer lasting. These three things in particular touch almost everything that we do and, if done correctly (and often) can prevent us from having to let people go.

Recruit right.
Train right.
Coach constantly.

Each is a course-load in itself. Each could take a life-time to master. That's part of what makes leadership so rich, so exciting, and sometimes, so frustrating. The learning, and the need for learning never ends.

By doing these three things we stop bringing the wrong people into the team. We stop throwing work at people they aren't qualified to do. And we stop assuming that once someone is on board that they will run effectively and efficiently like a machine with minimal attention.

The need to fire someone is an organizational failure.

It is a lack of centered leadership. It is a loss of high performance leadership. It is a sad story that as leaders we must take very seriously, because the impact of letting someone go is profound.

When we as leaders do our jobs correctly, with copious amounts of strong recruiting, attentive and interactive training, and constant coaching, we find that there are very few people who truly need to let go.

Who on your team needs additional training? How will you help them obtain it?

Who on your team would benefit from more positive, specific coaching (hint: everyone).

Who is missing from your team and what are you doing to find them?

It's a full time job and some of the best work you will ever do.

-- Douglas Brent Smith

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The Benefits of Supervisory Training

When was the last time you had any leadership training? How often do the supervisors in your organization get training? If you are like most organizations, it's never enough. Some teams go without any supervisory training at all and expect supervisors and managers to learn as they go, on the job. Unfortunately, while it is memorable to learn from your mistakes, it comes at a high cost. People get tired. People leave. Important accounts go away. Customers complain. And teams struggle without the skills and knowledge it takes to build cohesive teams that are capable of solving problems, improving performance and achieving goals. Admittedly, I can be expected to support training since I'm in the business. Still, take a closer look at your own leadership career and decide for yourself. Are leaders better off with more training and development or with less? Supervisory training can generate benefits that pay off long after the training is over. Here are just a few of the things sup...

Own Your Time

Do other people sometimes waste your time? I facilitate workshops on workflow and time management occasionally and there are usually people in the workshop who blame their circumstances on other people. "It's all their fault" may feel like it takes the responsibility off your shoulders, but does it help? No. Any time we choose to be a victim we get to stay there. Time. No one knows for sure how much we have, except that we all have only 24 hours at a time per day. No stretching. No expanding. Time doesn't care what we do with it. Time keeps moving. So why blame other people? Sure, other people make unreasonable requests. Other people use inefficient processes. Other people make mistakes and talk endlessly when we know we should be working. But think about it. Other people can only do that TO you if you let them. Take charge. Move along. Keep your focus. Other people can only wast your time if you let them. Why let them? -- Doug Smith

Coach like it's important...

Unless leaders coach for performance the performance will slide. Your people need you. Your coaching matters. Keep coaching your brains out! -- doug smith

Courage and Commitment

How are you at keeping your commitments? I don't need to convince you of the benefits of keeping promises, even (especially) promises to yourself. One of those commitments could be to time and how you use it. Setting aside time for what is important. Knowing that in order to focus, you'll need focus time, and that means both scheduling it and protecting it. True commitment to time takes courage. How do you feel about that? -- doug smith

On Failure

Failing one test is study for the next. As adults, the learning never stops. We get to repeat the lesson until we LEARN the lesson. I've learned to take my lumps and keep learning. Keep getting better. Study harder, work harder, and fill the gaps. We all fail sometimes. Let the learning continue! -- doug smith

Feelings Count

Facts matter. We should pay attention to data. And, we should remember that data isn't the whole game. Data is a poor indicator of feelings. Feelings matter. People will believe that they matter when leaders show them that their feelings matter. That's not always easy and it can even be counter-intuitive if you're an analytical sort like me, but it is necessary. Facts matter. Feelings matter. And, more often than we might care to admit, people decide based on how they feel. How do you feel about that? -- doug smith

Bust That Barrier

What stands in the way of achieving your biggest goal? There's always something. It might seem bigger than it is, but it's there. It might be hiding in the field like a clever little rabbit ready to jump out and bite with the force of a wolf, but it's there. And, the very thought that it's there can sometimes keep us from going through that field. Sometimes our fears of the barrier are bigger than the barrier. Get past the barrier. Go around it. Go over it. Go right thru it if you can. Get past the hold, the clasp, the fence, the fear. Get past the barrier. Sometimes a barrier is simply testing how much you want to achieve your goal. You do want to achieve that goal, don't you? Get past the barrier. -- Douglas Brent Smith Are you developing leaders in your organization? Bring our two-day workshop for supervisors, managers and project managers, Supervising for Success to your location. Contact me here: doug@frontrangeleadership.com

Work To Be Done

Many years ago when I was music director and touring with Child's Play Touring Theater we were putting together a show for children with a work-related theme. Children are often fascinated by jobs, by what their parents do, by what they see adults doing in the world. It was just one of hundreds of shows that we did, but I remember one song from that show that I wrote especially. The first verse was: there's a little bit of work to be done an American phenomenon there will always be a little bit of work to be done to be done, to be done, by everyone... I can't take credit for the lyrics because we used poems and stories written by children as the basis for our material. It was fun. And it reminds me today that what was true then is still true today. There's a little bit of work to be done. We have problems to solve. We have goals to achieve. High performance leaders are never finished. Even as I near retirement age (don't fret, my bills will keep ...

Instant Coach

Would you like to be an instant coach? Ask someone about their goals. You'll be doing them a favor. Bonus points: listen without judging. Paraphrase. Ask more questions. Stay helpful, encouraging, and challenging. Above all, stay curious. Now you're coaching. -- doug smith

Tell Someone Your Problem

Who else knows about your most pressing problem? I'm not advocating that you tell everyone everything that bothers you. But, you know there's a problem causing you some discomfort, right? You know that there's an issue you could use some help with on your team, in your business, in your life. Telling someone else your problem helps you understand what your problem really is. They don't even have to help you. You might even start the conversation with "I'm not looking for help on this, but it will help me to talk it out." Someone you trust. Someone you would do the same for. Someone soon. What's on your mind? -- Douglas Brent Smith Help the people at your organization dramatically improve their problem solving skills by bringing our one-day workshop Solving Problems to your location. Ask me how here: doug@frontrangeleadership.com.

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