High Performance Leaders Keep Their Promises

Do you keep your promises? I do my best, and yet I know I've broken some serious promises. We can learn from broken promises but it's easier to learn than it is to heal. A broken promise is a lie proven. A broken promise is a heart stomped on and painted over brown. A broken promise hurts.

High performance leaders keep their promises. I've learned that could mean to make fewer promises AND to keep track of them. Ask someone to hold you accountable. Write it down. Believe it.

Making any promise lightly comes back a heavy load. The hurt of broken words exceeds whatever convenience felt worthy at the time.

Here are some promises leaders make:

Of course I've got your back
You'll get all the training you need
We live by our values every day at this company
I promise to review your work and make it worth your while
Your place is secure here...

You get the idea. Promises that leaders make are promises that they should not break.

The thing about promises is that at least one person never forgets.

Even if you do...

-- doug smith

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The Benefits of Supervisory Training

When was the last time you had any leadership training? How often do the supervisors in your organization get training? If you are like most organizations, it's never enough. Some teams go without any supervisory training at all and expect supervisors and managers to learn as they go, on the job. Unfortunately, while it is memorable to learn from your mistakes, it comes at a high cost. People get tired. People leave. Important accounts go away. Customers complain. And teams struggle without the skills and knowledge it takes to build cohesive teams that are capable of solving problems, improving performance and achieving goals. Admittedly, I can be expected to support training since I'm in the business. Still, take a closer look at your own leadership career and decide for yourself. Are leaders better off with more training and development or with less? Supervisory training can generate benefits that pay off long after the training is over. Here are just a few of the things sup

Let Them See You Work

If you can't seem to hire good performers with a solid work ethic, you might need to develop them. Maybe start by showing them what that looks like, or as John Maxwell has said "Know the way, show the way, and go the way." You know, walk the talk. I know a LOT of leaders who complain about work ethic. Maybe they need to let their people see them work... -- doug smith

Leadership Warning

If you visit the dark side, don't get stuck there. -- doug smith

Careful Expectations

Change agents don't always play by the rules. Expecting them to is the act of a fool. -- doug smith

Freedom and Responsibility

Freedom without responsibility produces more harm than good. Responsibility without freedom sparks certain revolution. High performance leaders don't FIND the balance, they CREATE the balance. Start by listening. -- doug smith

Start Positive

I went thru a grumpy period in my life. It was like a rut that was so deep no light could get in. It fed on its own bumpy grumpiness until that's all I could feel. Yuck. Forget that now. Now, I start with a positive thought. I could be wrong about finding the silver lining, but I've learned that I won't see the silver lining unless I look for it, and that's the place to start. Even the smallest positive effort has a positive impact. Let's start there. -- doug smith

Perfect Relationships

Is your partner perfect? Are you? I've made enough mistakes in my life and in my relationships to know that the search for perfection is illusive at best and at worst, frustrating. There are no perfect people out there waiting for us, to fall in love with us, to fix us, to bring us what we need, to fulfill our dreams. But that's OK. In fact, that's wonderful. We don't need a perfect person in order to create love. Love creates the perfect person. -- Douglas Brent Smith

Celebrate Progress

When was the last time that you were frustrated in trying to learn something? If you can't remember, maybe it's time to learn something new -- something tough and challenging. Truly worthwhile endeavors are often struggles. The satisfaction comes not only in the final result, but also in the progress toward that final result. The best way to avoid a sad let-down once a goal is achieved is to enjoy the journey all the way thru. Celebrate your progress! Not so much that you feel finished, but enough so that you feel able. Celebrate progress, and then keep on progressing. As that beat poet and philosopher Harry X. Tudas once said, "Feel in the groove but continue to improve." -- doug smith

Be Demanding, Not Demeaning

Are you a demanding leader? The good news is that people like to be challenged. They won't ever ask you for it, but they enjoy the feeling of accomplishment that is only obtained by tackling something tough. So you can be a demanding leader. As long as you are respectful as well. No one, absolutely no one, wants to work for a demeaning leader. Someone who insults your integrity or your character is no fun to be around -- and even worse, is not effective. As a motivator, demeanors diminish rather than build. No insults. No lost patience. No anger. Persistent, gentle prodding. Strong instructions and insistent follow-up, yes. Insults - no. Leaders can be demanding without being demeaning. Go for it. -- Doug Smith

Dear Home Office

Have you ever worked in the field with the responsibility of reporting to a home office? How did that feel? I've noticed that there are big distinctions between people working in the field, doing the work, selling the product, delivering the goods, facing the customers... and people in the home office who make the rules, collect the cash, drink free company coffee, and call in sick if they need a day off. When you work in the field you don't call in sick because then you don't get paid. At least not what you'd make by doing the work. So when someone from the home office wants to give you feedback, how does that feel? Maybe they have something to offer. Maybe they will give you tips that make a difference. Or maybe you might want to write them a note something like this... "Dear Home Office... Your advice sucks so please keep it to yourself. We know what works and what doesn't. We see our customers' faces. We feel their pain. We need new rules

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