No Complaining

Lou Grant was the boss on the Mary Tyler Moore show. In many ways, he was a model for how NOT to lead, not because he was a bad boss but because most of us could not pull off that level of brash management backed up by a lightly disguised heart of gold. I've seen a lot of bosses get the brash but forget the heart.

I mention that because of something Lou Grant said in an early episode - the one where he first meets Mary -- when he was briefing her on office norms. "I don't have a lot of rules, " Lou said, "because then I'd just have to enforce them..." and then he gave her one (which I forget.) Rules are often forgotten and often poorly enforced. But here's a useful guideline: don't complain.

There isn't one team member on your team who is looking forward to you complaining. There isn't one executive at your organization who is hoping that you'll lodge a complaint or two. I'm not talking about really big complaints -- if someone is breaking the law or violating your organizations values and practices you should definitely DO something about it. But even then, complaining probably isn't your best course of action.

Don't complain. Act. Talk. Move the conversation forward into a positive direction. What CAN be done, rather than "woe is me this stinks."

A leader who complains drains away opportunity.

Make things better. Isn't that what leaders are supposed to do?

-- doug smith

Comments

Busy

What to do? High performance leaders prioritize based on mission, vision, values, and goals -- of course! And also, we prioritize based on what will just plain do some good. What's the point in leading unless it is to make a better world? There are enough needs in the world to keep everyone busy improving things. Keep going! -- doug smith

Money Isn't Everything

The profit motive is a poor substitute for genuine value. Money isn't everything. It's not even the most important thing. Oh, sure it's incredibly important. As a person who has many times wondered if there would be enough cash to pay the bills, I have come to respect mightily the value of money. But money is transactional. People are more than transactions. What we value most is more than money can buy, is more than a transaction, is a character of depth and peacefulness, and yes, love that is earned, not bought. Think about that for a minute. -- doug smith

Your Reputation

More authority means higher levels of responsibility. More power requires more service to others, not less. What you do with your power is who you will be known as. Also, how you use the power you have creates who people will remember you as. How do you want to be remembered? -- doug smith

Show Integrity

The goals we seek bring a lot of pull to them. We get wrapped in them. It's useful and it's powerful when we care about our goals so much that they propel us forward and keep us working even when we're tired, beyond the boundaries of our usual limitations. But they should not take us beyond the boundaries of our usual values. They should not trick us into bending the rules just because the rules are in the way. Truly high performance leaders of character who are focused, and centered, and noble maintain integrity. No cheating is ever worth the outcome. Integrity is so rare that many people don't even recognize. If you do, be thankful. We need leaders like you. To truly understand integrity you've got to keep it. Even when it's hard. Even the lines are blurred. -- doug smith

Search and Improve

Sometimes we do things a certain way because we've always done things a certain way. It's easy, it's comfortable, it's probably inadequate and it can certainly be improved. Finding the right process powers your productivity. Better performance starts with better processes. For the next twenty-four hours, pay attention to each process you engage with, and ponder how you might make that process better or, find another better one altogether. -- doug smith

Personally

Improving performance does require us to take our work seriously. But it does not require us to take ourselves too seriously. Taking things personally is a waste of self-esteem. -- doug smith

Measures Matter

Some people measure quantify first and quality later. Some people measure money first and impact to the team later (not even second!). How you measure productivity might determine your character and your reputation. Put people first. -- doug smith

Start With Kindness

When you start with kindness you don't have to stay there, but you probably will. It works better for others. It works better for you. If you're human, you'll probably relapse. It does take practice to stay the course. The course starts by starting. When you start with kindness, it becomes more naturally the way. High performance leadership develops from the core leadership strengths of clarity, creativity, courage, and compassion. Build one of those strengths today thru some act of kindness and the others will get stronger as well. -- doug smith

What You Need

Use what you've learned to become what you need. -- doug smith

For example

Get good at something that won't obsolete itself. For example: emotional intelligence creating great conversations encouraging people leadership What would you add to the list? Which ones are you developing? -- doug smith

High Performance Leadership

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