Variations in Quality?

How do you feel about quality?

A long time ago I was a Blue Willow china fan. I collected pieces wherever I could find them, one at a time mostly, at garage sales, antique shops, and occasionally home goods stores. My collection was humble and yet it brought me much joy. Somehow the subtly Asian look to the pictures which seemed to be telling untold stories fascinated me. My grandmother had a complete set and it was a joy to eat and drink from them.

One day I decided to order a complete set so that my family could not just admire them, but also eat from them every day. Frugal person that I am, I was enticed into buying a big box of the set by mail order. This was long before Amazon or any kind of online ordering and the picture in the magazine looked great. I could hardly believe my luck!

Until the box arrived. It was a big box, to be sure, and carefully packed. The very first thing I saw though, at the very top of the packing material, was a roughly printed set of "instructions." The most striking notation was: "You may find some subtle differences in each piece. Variations in quality add to the charm."

What?

Variations in quality do NOT add to the charm. But, they weren't kidding. There were variations in color, variations in definition, variations in placement, variations in size. The set was a complete mess. It looked far cheaper than it was and not at all charming.

Is your team producing quality? Do your customers know what to expect and do you deliver on that expecation? So many products these days have joined in the race to the bottom in order to cut prices and expenses. It seldom pays off. As it is so often said, "you get what you pay for." In Blue Willow china, and in just about any product you buy and any service you offer.

Variations in quality? They are not for you, and they are certainly not for me.

Let's do better than that. Let's consistently do our best and deliver top quality.

-- doug smith

Comments

Personally

Improving performance does require us to take our work seriously. But it does not require us to take ourselves too seriously. Taking things personally is a waste of self-esteem. -- doug smith

Get Going!

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High performance leaders expand capacity by constantly developing their people. How does your team grow? How can you get more done with less? There are many answers to the question of increasing capacity and responsible leaders explore them all, including improving processes and design. It's also important to constantly develop your people People who feel valued and who are constantly growing develop new ideas. They fix problems. They engage in processes and structures and find better ways to get things done. People who are developing stop tolerating defects and instead work toward optimizing their environment. They raise their capacity and increase the value of the team. What are you doing to develop your people? How much more capacity could your team have with people who were fully engaged, truly energized, and growing? -- Douglas Brent Smith Learn more in the workshop: Building Your Team

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Which learning curve are you climbing? The lessons keep coming. When we keep growing, our energy sparks with new creativity, new courage, new compassion, and new clarity. When we keep growing, life's adventure brings more smiles than troubles. High performance leaders make it a point to keep learning. That means taking on the tough assignments. That means listening to the needs of your team and building on their ideas. That means constantly debriefing, decoding, and deciding. There's a lesson in all of this somewhere. Centered leaders find the lesson and grow. Life never stops teaching. What have you learned today? -- Doug Smith

Strong Self-Esteem

How do the people on your team feel about themselves? How about you? How do you feel about yourself? Self-esteem matters. The way we see ourselves influences the work that we do. If you want healthy, vibrant, vital work from your team, why not make sure that the way that they think about themselves is strong? There are few things stronger than healthy self-esteem. To strengthen self-esteem among your team members: Appreciate good performance by providing specific compliments Spend time talking one-on-one with team members just to let them talk about what interests them Smile The list is longer than that of course, but start with those three things and you'll like the results. And that is good for YOUR self-esteem, isn't it? -- doug smith

Dessert of Darkness

Lead long enough, and some type of crisis will develop. Stay the course and eventually you will find obstacles to overcome. Resistance is a natural part of progress. Difficulty is bound to follow innovation. How do you handle it? Does every leader eventually travel thru a dessert of darkness when you're not sure of the answer and not even sure of the direction? What will pull YOU thru? Having an answer before you get to that dessert is critical to success. -- Douglas Brent Smith http://frontrangeleadership.com

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