Do You Really Understand?

Have you ever pretended to understand something that someone said, even though you didn't? Maybe it seemed like too much effort. Maybe you were just trying to be polite. I've done it. The quiet smile, the gentle nod, the secret "I've got no idea what you're talking about" whispering in the background.

Sure, it takes longer to ask more questions. It requires us to stop in our tracks and LISTEN. But it's worth it. Because it's dangerous to pretend we understand when we don't. Feelings get hurt (I know, I've hurt them.) Ideas get misunderstood (I know, I've misunderstood.) And trusts get broken when we pretend.

Today, I'm going to do everything I can to actually understand when someone tells me something important. How about you?

And, how do you know it's important? They're telling you!

-- doug smith

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A Promise or A Plan?

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The Benefits of Supervisory Training

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