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What If the Score Changes?

 

Keeping score

What's the problem with keeping score? 

How we measure things keeps changing. Is it better to be the fastest in your field, or to be the one who endures? Is quality more important than quantity? What if you run out?

Peter Drucker is often quoted for his insightful line, "what gets measured gets done." We do need to measure. We do need to differentiate. We also need to remember that scores lead to surprises: people learn how to game the scores, customers shift their interests, metrics morph into new configurations.

Keeping score only matters until it doesn't matter -- and that can happen in a heartbeat.

Are you ready to change? Are you ready to change how you measure that change?

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Comments

  1. David SpiegelJanuary 31, 2021 at 11:07 AM

    Keeping score and measuring ones effort are completely different things. One can improve immeasurably without ever having to know the score

    ReplyDelete

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