Still, No Excuses

Team members will let you down. They're human, flawed, and easily distracted.

When team members do let you down, it does no good to get upset and to take it personally. As much as a high performance leader may influence a team member, the employee's performance is still up to them.

They don't need the riot act, they need redirection. Point them back to where they need to be. Guide them gently back toward your expectations.

They don't need to get yelled at. But, they don't need to make excuses, either.

Accepting excuses is accepting defeat.

That's not for you. Nobody cares about excuses -- and there's no reason to accept them, either.

-- doug smith

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