Leading Through Participation

"If you create an environment where the people truly participate, you don't need control. They know what needs to be done, and they do it. And the more that people will devote themselves to your cause on a voluntary basis, a willing basis, the fewer hierarchies and control mechanisms you need."
-- Herb Kelleher, CEO. Southwestern Airlines

Leadership brings about participation. It's not just distributing work the way some people call delegation. If a person feels dumped on, it's not effective delegation. I have a real distaste for the definition of leadership that describes it as "getting work done through others". Sure, others help -- but unless the leader has at least some taste for the work involved, people will only stick around until a better offer appears. To build true devotion takes commitment and involvement by everyone -- including the leader.

-- Douglas Brent Smith

Learn more in the workshop: Supervising for Success

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Creating Alignment

What is the connection between your actions and goals? How do your goals connect to your overall mission and purpose? Do you have a sense that what you do matters and gets you closer to accomplishing what is most important to you? High performance leaders align their actions to their goals and their goals to their mission. It's how they get things done that matter. It's the filter of success. Does that task that someone is asking you to do contribute to your purpose? Then do it. If it doesn't, negotiate another path, another step, perhaps another set of hands to get it done. Our time is too valuable to spend it on anything that does not contribute to our happiness, and our happiness is largely dependent on doing what matters most to us and that contributes to the well-being of others. We can run, we can hide, but without that alignment of action, goals, and mission how will we ever reach our potential? Alignment creates that guidance that w...

Success Starts With Action

What will you DO about it? Have you ever asked anyone that question? Have you ever asked yourself? People may complain. People may document faults and shortcomings. People may expect more than they are getting -- but nothing happens without taking action. Success starts with action. All success depends on action. What can you do right now toward achieving your goals? Sometimes we have finely crafted plans for achieving our goals, and yet miss acting on those plans. And, sometimes we miss the plans altogether and simply hope for the best with our goals. Plans, and hope are important but what matters most is action. What you DO to achieve your goals. Actions matter because they place us in motion. Then thrust us toward our vision. Even when we make mistakes and miss our targets, the energy created by action propels us forward. We can correct mistakes. We can change direction. We can accomplish great things. But first we must place our selves in motion through action. Wha...

Work Your Way There

Big goals need little goals to build momentum. -- doug smith

A Useful Question

A useful question: what would be an even more creative way to make this better? -- doug smith

Solving Problems with the Highest Payoff

With so many problems to choose from, which do you pick to solve first? Some people like to build momentum by moving from smallest problem to biggest problem. If this works for you and you're happy with the results, keep doing it. Other people find that once they start with small problems or easy to do tasks that they get stuck there. It becomes too hard to move forward. If this is you, you're probably ready for something different. How about going right for the biggest payoff? When I worked at GE we used a tool called the Payoff / Effort matrix. With so much to work on, we used this tool to determine where to start. Should we put extra effort into something that would provide little payoff? Clearly, not when the same effort could produce more payoff in another area. Solve the problems that provide the biggest payoff first. Not only will you get your biggest problem solved, but you will likely find that you now have more resources and energy to solve other problem...

Shine That Light

Are you looking to reveal your problems or seeking to hide them? Hidden problems don't go away -- they just get harder to solve. If you can shine a light on your own problems you have a fast start in solving them. And, you DO want to solve them, right? -- Douglas Brent Smith

Solving Problems Requires The Courage to Tell The Truth

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People do want to be challenged, but only by people who walk the talk. Leaders who demonstrate the character and discipline that they demand from others. What would your team look like if everyone on your team performed exactly like you? -- doug smith

Feedback Takes Practice

How good are you at providing feedback? If you're not sure, ask your team members. If you are good at it, they'll tell you. If you're not good at it, then maybe they will and maybe they won't. Feedback does not come easy. Skillful, useful feedback that improves both performance AND self-esteem is a delicate balance of recognizing positives and occasionally providing insights on areas of improvement -- all placed into the context of why it matters. Without the "why" -- why the feedback matters, why the improvement matters, why the performance matters, all the feedback you can muster will only fluster whoever you provide it to. Tell them what they did that was great, ask how they could make it even greater, and share with them why it all makes a difference. Because unless it really makes a difference who cares? Feedback, like any skill, takes practice. -- doug smith

You Matter! Dave said so! by David Spiegel

Here's another guest entry from my friend and fraternity brother, David Spiegel. Late yesterday afternoon, as I was finishing my last run of the day, my daughter Becca called me. She was having one of those "I think you need a Snickers" days. Without rehashing each and everyone one of the multitude of things that were annoying her, suffice it to say she was less than a happy camper. As she ranted on and on, barking about the challenges of the day, each description ended with her saying "what does it matter?" She was not questioning the event itself. She was questioning why she bothers to make the choices she does, trying to create the life that she wants. What does it matter if I watch what I eat....the scale doesn't move! What does it matter if I workout as much as I do? The damn scale still doesn't move. What does it matter that I get blood work done? The doctor doesn't care to understand my lifestyle. He has pre-f...

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