Problem Solving and The Stakes Involved

Does the way you solve a problem differ from the way you figure out what the problem is?

Sometimes we are so deep into a problem that we can no longer see the causes. What is right in front of us is so familiar that it seems perfectly normal and normally perfect. It's not, of course. That's one of the reasons that it is a problem. But, it's probably not the main reason (or even in the top three reasons).

To see clearly the exact causes of a problem takes a certain amount of detachment. Sometimes we can affect this detachment on our own, and sometimes we are so close to the problem that we cannot detach ourselves from the results.

Problems can be clarified by those with no stake in the results but are best solved by those who do.

It's easy to see that someone has a drinking problem but hard to stop if you're that person. It's easy to see a broken customer service process but hard to stop doing what you have been trying to do to make that demanding customer happy. It is two completely different things: diagnosis and solution. Why do we pretend that we can do both in one close motion?

The more we communicate, the easier it becomes to work with those who do not have a stake in our problems and yet have some clarity about what they are. It does NOT mean that we should trust the solutions to outsiders -- what do they care about how uncomfortable or ill-fitting the solutions are?

But they can help to spot the root causes of problems.

Once we have clarity about that, solving the problem is best left to those who care about how it turns out. Usually, the people IN a problem already have the solution -- what they need is a little clarity, courage, creativity and compassion.

THE BIG QUESTIONS

What problem would you most like to solve this month?

Who do you know who might have some insight to the causes of your most pressing problem?

How skilled are you at providing feedback about someone else's problem without trying to solve it for them?

What happens when we try to solve someone else's problems?

What can you do today to clarify your approach to problem solving?

-- Douglas Brent Smith

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A Better Future

We can always imagine a better future and that's a great start to getting there. That's the fun part. The hard part is the work. But you know that already. Set the goal, identify the plan, then get started. No one else is going to do it for you. -- doug smith

Reason to Talk

That misunderstanding, that festering conflict, that difficult behavior...what are we to do? Talk it over. Bring it up. Conflict is reason to talk. Conversations cost less than making assumptions. Talk about it.

Easy on the Multitasking

It's tempting when there is so much to do to heap it up on your top performers. Give them that extra project. Delegate more. While delegation is a key part of high performance leadership, be careful about giving too many things to be done all at once. You know already that multitasking is risky. When you're driving a car you are multitasking -- your hands are doing one thing, your feet are doing another thing, and your eyes are busy on another thing, and it's all perfectly fine, until you add one thing too many. Looking at your phone or changing the controls on your audio, or glancing over your shoulder at the kids in the backseat -- all it takes is one thing too many to be much more than one thing too many. Disaster awaits. Most multitasking causes more problems than it solves. Single task when possible and simply find another way. It may take longer, but it probably won't in the long run. -- doug smith

Release

If a goal doesn't make you happy, let it go. -- doug smith

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I like to take a day off once in a while. I enjoy long walks with nothing to do but walk. It's not all about outcomes and goals. But those outcomes and goals ARE still important. We earn our leisure, don't we? The trouble with casual laziness is that it's contagious. And, laziness is persistent. And, before you know it, laziness becomes a way to be. Don't be lazy. (That's me, talking to myself. Listen in if you want to!) I like to come up with crazy ideas. I like to do weird work. I like to take long walks with nothing to think about but thinking. I've lived long enough to be eccentric. But not long enough to be lazy. Now, get busy... -- Doug Smith

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Show Integrity

The goals we seek bring a lot of pull to them. We get wrapped in them. It's useful and it's powerful when we care about our goals so much that they propel us forward and keep us working even when we're tired, beyond the boundaries of our usual limitations. But they should not take us beyond the boundaries of our usual values. They should not trick us into bending the rules just because the rules are in the way. Truly high performance leaders of character who are focused, and centered, and noble maintain integrity. No cheating is ever worth the outcome. Integrity is so rare that many people don't even recognize. If you do, be thankful. We need leaders like you. To truly understand integrity you've got to keep it. Even when it's hard. Even the lines are blurred. -- doug smith

Busy

What to do? High performance leaders prioritize based on mission, vision, values, and goals -- of course! And also, we prioritize based on what will just plain do some good. What's the point in leading unless it is to make a better world? There are enough needs in the world to keep everyone busy improving things. Keep going! -- doug smith

High Performance Leaders Practice Taking Criticism

Do you like criticism? I'll admit that I don't. I'm blessed with overly-sensitive sensibilities, and criticism triggers all kinds of defensiveness. But I'm working on it. I'm learning. Criticism can be harsh, but not all criticism is harsh. As don Miguel Ruiz says, "don't take anything personally" (The Four Agreements.) Instead of taking criticism personally, I'm working on finding the value. Finding the feedback that I can use. You might not be able to use all of it. Some days, you can't use any of it. When you can - do. If you can take criticism without getting defensive you'll find the benefit it's meant to give. It's part of good leadership. It's integral for communicating for results. And, it will help you to achieve your goals. Use that to make your situation better, and it's all good. -- Doug Smith

High Performance Leadership

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