Get Back Up When You're Down!

I'm happy to share this guest appearance from my good friend and fraternity brother, David Spiegel because it's a great article and well, he mentions me.

"Life is like a roll of toilet paper.The closer you get to the end,the faster it seems to go."

-John Maxwell

I love my song choice for my Sunday Song of the Day today, Corner of the Sky from Pippin.The song transports me back in time. Pippin may very well have been the first show I saw on Broadway.I had become involved in musical theater when I went to college. Growing up a stones throw away from the Big Apple, it seems strange that I had never seen a Broadway show until then.We had just struck set on our latest stage triumph,Celebration, a musical by the same gentlemen who brought us The Fantastiks.

For a college fraternity, we did an amazing job, assembling a cast and crew that to this day still fascinates me.The show has a magical quality about it. Those of us involved in this production all have fond memories of just how magical and transformative our production was.

Opening night soon became closing night as an outbreak of spinal meningitis shut down the campus at the then Trenton State College known today as The College of New Jersey today. Little did we know, as our leader, my friend, brother and mentor Doug Smith, his shaking hand holding a cigarette near his head literally lighting it on fire, announced that after months of planning, rehearsing,set building and all of the rest of that which goes into a production of this magnitude, that what seemed tragic to those of us involved in this, would be the stepping stone to greatness for a good many of us.

I remember leaving campus that night heading to our impromptu cast party.Spinal meningitis or not...we were going to have a cast party! It was a wet, blowy rainy night and the bill board announcing our yearly Fall production had been blown over. As my frat brother Rick and I drove past it, he stopped the car. We got out, stood the 4 x 8 hand painted plywood sign back up and set it proudly back up at the main entrance to the campus. As we headed away, he turned to me and said "well, there it is...life in a nutshell. Just like that sign, it's not about getting knocked down, it's all about getting back up!"

Booyah!

Fast forward a few short weeks later. Here I was sitting and waiting for the curtain to rise on my first Broadway show adventure. In the opening ensemble number, a young Ben Vereen pulled a handkerchief through his hand placed on the floor and magically the stage gave rise to scrims and a set that just blew me away. I literally fell from my seat to my knees.

I knew in that moment that magic was possible.

Soon, I was back on campus. The decision was made to start rebuilding what we had lost in the Fall fiasco with an unprecedented Spring production. Since Mr.'s Jones and Schmidt (the writers of Celebration) had been with us when this journey began, they might as well be our muse for the second act, so we chose The Fantastiks.

The rest is just so much more Phi Mu Alpha lore and legend. The following Fall we tackled Cabaret, a moment in my personal timeline that to this day sets the standard against which I measure any and all of my successes. Successes all born from what at that time felt like the end of the world.

Little did we know just how seminal an event like this could and would be.

It set me on my course to find my Corner of the Sky!

-- David Spiegel

Comments

One Kind of Choice

It is not always the answer, but surprisingly often it is: It's easier to hire a motivated worker than it is to motivate an unmotivated one. That's not the end of the story. It could be great hiring advice though. Whatever the technical skills are for people you are interviewing to hire, be sure to ask some questions about motivation that can't be answered with a yes or no. Questions like: When were you the most motivated in your life? What kinds of work motivate you? What's your approach to a work day when for one reason or another you don't feel very motivated? If you had been here for one week, what would we see that shows us how motivated you are? Start there, and follow-up with more questions. Give each candidate time to convince you whether or not they will bring motivation to your organization. You can teach people almost anything, but it's always easier if they are already motivated. -- doug smith

All Edge in Moderation

I once had a boss who, during my performance evaluation, told me that I was doing a good job as a leader but that I needed to develop more of an edge. I wasn't quite assertive enough. She was concerned that people might take advantage of me. I worked on my edge as a result. I sharpened it thru steady practice. I had an edge to end all edges. At the next evaluation, what do you think she suggested? "You need to dial that edge down a bit," she laughed. It's not either/or. Assertiveness is valuable and necessary. Aggression, not so much. You don't have to dull your edge -- just don't cut yourself with it. -- doug smith

Lead with Compassion

Does your team know that you care about them? How do they know? Is it from your flexibility? Is it from your discipline? Is it from the time that you take to talk with each and every one of them on a regular basis? Times are tough for many team members. They are wrestling with issues that we don't even know about, plus some issues that we DO know about. How leaders respond makes the difference between a functional team and a dysfunctional one. Go for the functional, fully moving forward team that delivers on performance. Build trust, build relationships, spend time getting to know your team and letting them get to know you. The payoff is immense. Lead with clarity, courage, compassion, and creativity. If you don't know where to start, start with compassion. Leading with compassion builds trust. And trust propels high performance teams to success. Go for that success. You can do it. You're the boss! -- doug smith

It's More Than Talk

Every conversation is an opportunity to make someone's life better. Take the chance. -- doug smith

Try Not Lying

High performance leaders communicate without lying. That's harder than it sounds. So hard, that hardly anyone ever does it. -- doug smith

Character Is In The Actions

Some days it's easier to preach than perform. Resist that temptation. Telling people what to do works for a little while, but eventually they are going to watch to see what YOU do. Character, no matter how it is presented verbally, is revealed in action. Kindness is shown by helping. Courage is demonstrated by standing down an evil force or intention. Creativity is demonstrated in the art created, not the art criticized. I've sometimes fallen into the temptation to preach. It comes easy. Opinions just roll off my tongue. But, I'm working on that. Preaching is easy. Performing takes work. Practice build character. Do the practice. -- doug smith

What to Blame

It's better to blame the product than it is to blame the customer because you cannot fix the customer. -- doug smith

Something Other Than Games?

If you turn the system into a game people will game the system. Competition isn't the only way to achieve excellence. What if you could find a way that didn't also bring the side-effects? -- doug smith

Show Integrity

The goals we seek bring a lot of pull to them. We get wrapped in them. It's useful and it's powerful when we care about our goals so much that they propel us forward and keep us working even when we're tired, beyond the boundaries of our usual limitations. But they should not take us beyond the boundaries of our usual values. They should not trick us into bending the rules just because the rules are in the way. Truly high performance leaders of character who are focused, and centered, and noble maintain integrity. No cheating is ever worth the outcome. Integrity is so rare that many people don't even recognize. If you do, be thankful. We need leaders like you. To truly understand integrity you've got to keep it. Even when it's hard. Even the lines are blurred. -- doug smith

Win The Game

It would be nice to win the game. But, do you ever feel like you're in a game that keeps shifting the rules and making it easy to make progress but impossible to win? You've probably noticed lots of game elements creeping into service. Points, incentives, expiring coupons followed by new expiring coupons, leader-boards...on an on a relentless attack on service comes from playing a game designed -- you guessed it -- to maximize profit. If the customer is happy, fine, but the point is to make money. Not to put too fine a point on it but that's a lousy point. What if there could be something better? What if customer service excellence became playing a game where the customer always wins and that makes you happy? You don't have to. "give away the store" to achieve a winning game for all of the players. Just stop stacking the rules against customers and watch how much more they will want to do business with you. -- doug smith

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