Be Strong Without Being A Bully

There is a balance that leaders must find. Go too easy on your team and they will perceive that you don't care. You're not there to create a country club atmosphere. There are standards. There are goals. There are expectations. Your job is to communicate those goals and expectations and follow-up to make sure that your team is achieving them.

That does not mean shouting, demanding unreasonably, or bullying. You know who works for a bully? Only people who have no choice, and then they deliver the bare minimum. The popular image of a yelling, demanding boss only works in the movies. In real life, people find ways to leave the bully flat.

No one wants a weak supervisor. They want someone who has their back, who backs them up, who lets them know when they are delivering exemplary results and who also lets them know when they need to feedback. People want and need feedback. Just choose it carefully. Focus on the behavior, not the person.

No one wants a bully, either. Yell at me, shout at me, call me names, deride my character OR my intentions and I am out of here. No one wants or needs that.

Successful supervisors preserve respect and dignity even while requiring strong results. It's not either or. As is the case in so much of leadership, it is a question of balanced.

You do want to be known as someone who is balanced, don't you?

Find the balance.

-- Doug Smith

Comments

Competition AND Collaboration?

There's no avoiding competition -- or at least, when you do avoid it there could be unsavory side-effects if it's there anyway. Even when we prefer, and manage to facilitate collaboration and cooperation INSTEAD of competition there will still be some competition blending into the mix. It's part of who we are. It's largely how we operate. I didn't invent that, I just navigate it. How about you? Whether we are collaborating or competing we should do it with respect. There's no reason to disparage the competition. Calling your competition names just makes you a name-caller. It doesn't make you a better competitor. So go ahead and compete if that's the nature of your game. But mix a bit of collaboration and cooperation in there and see how that improves your results. Your support team just might be larger than you think! -- doug smith

The Gaps

Are you comfortable with ambiguity? I'm not a fan of not knowing, but I've learned that sometimes I just don't know. Try as I might, I don't understand what is going on with a customer, or a team member, or a boss. The effort to understand everything will always leave gaps. Closing those gaps could take a long time. In the meantime, keep working. -- doug smith

Future Leaders

Guess what: the leaders of the future are watching you today. What will they see? What will they learn? How will they remember you? -- Douglas Brent Smith Developing Leadership Skills

Problem Solving and the Root Cause

How much time do you spent identifying the root cause of a problem? It's a risk to assume that we know the real problem, that the root cause is obvious. Sometimes it takes a harder look. Sometimes understanding the root causes of a problem is more important than solving it. Options open. Possibilities abound. Chances emerge. Perspective clears. Solving a problem? Get a good look at that root cause! -- Douglas Brent Smith http://frontrangeleadership.com

Service Problems

The problem with bad service is that it creates bad customers. Solve your service problem or the problem customers will multiply. -- doug smith

Small Steps

Incremental goals make geometric goals possible. Little goals get giant goals going. Whatever your goal is, break it down into something small enough to do right now. One step forward is all you need to get going. - - doug smith

No Complete Failure

"Make failure your teacher, not your undertaker." -- Zig Zigler You know that we can learn from our mistakes. You might also know that failure carries many valuable lessons. I like the expression that comes from NLP (Neurolistic Programing) "there is no failure, only feedback." There's always something to learn. Any effort that results in learning is not a complete failure. So it's up to us. While we would never choose to fail at anything (oh horrors!) sometimes we will. Whether we learn or not is completely up to us. Find the learning. Find the success. What have you learned today? -- Doug Smith

What Can Be

What can be possible right now? Is there a problem facing you that you've been avoiding because it feels like there are already just too many things going on? It's easy to fall into an "all or nothing" mindset where, unable to solve ALL of the problems we manage to solve NONE of the problems. That there are too many problems to solve them all shouldn't stop us from solving the ones we can. If what can be is one solution to one problem that is a wonderful place to begin. -- doug smith

Time Changes Everything

Do you sense the pace of change? Is life vastly different than what you remember it to be when you were a child? Things do keep changing. Sometimes unexpectedly. Sometimes for the better, and sometimes not. As leaders, it's our job to facilitate change. We're here to lead others in the direction of improvement, for the cause of positive change. Not every leader acts that way, but some part of every leader does believe that they have the right changes to bring about. Part of every leader's job is to make certain that the changes we create ARE for the better. It's our strength of character that keeps our acts of courage helpful. To do that, we need to know how to best align our goals with our mission and our mission with our vision. We need to know what it is that energizes our people. And, we need to mobilize our people by inspiring them with an important mission to begin with. Change driven in the direction of our mission makes all the difference in the...

Practical

Build things that people need and you'll always be needed. Just remember, you may have to change how you build those things. People's needs change and those needs are often more complicated than they seem. There is also a power difference between "classic" and "obsolete." As hard as it is, leaders need to navigate that difference. Build things that people need -- practical goods. And keep improving how you do it. -- doug smith

High Performance Leadership

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