Sunday, February 12, 2017

High Performance Leaders Use Two-Way Communication

It seems like a small detail. It's just a minor change in the process, or order date, or procedure. A simple decide-and-announce should be enough, right?

Not so fast. People in all kinds of organizations share one little thing: they do NOT like to be told what to do. People like input. People like feedback. People like to know that you are considering them. Even when there really is no choice on the direction, there is always a choice in the communication.

One-way communication invites resistance.

One-way communication stirs up chaos.

One-way communication creates uncertainty and delay.

Share your ideas. Share your thoughts. Share your proposes. And then invite responses. Welcome feedback. Listen, listen, listen.

One-way communication is sketchy. Give the conversation a chance. Talk about it.

-- Doug Smith

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