What If A Customer Is Impossible to Please?

Do you have some customers who are never happy? Despite your best efforts, do some customers just seem to be a bad fit?

Of course a business owes it to their customers to deliver the best possible service, to care with passionate caring about keeping promises. Organizations must work thru their mistakes and constantly improve their level of service to their customers. But, is it just possible that some customers can't be pleased?

They ask too much. They take too much time. They complain constantly. They go over your head. They soak up valuable resources over transactions that should have been over long ago. You've probably experienced some of them.

The reality is that some people are simply unhappy. Not much that you can do will keep those unhappy people happy. Their pleasure is in pulling you to their level of unhappiness. Don't accept that. Don't go for that. Stay polite, stay professional, and take care of yourself and your people: set them free.

Customers who can't be pleased might be asking to be set free. Let them go.

-- Douglas Brent Smith

Learn more in the workshop: Supervising for Success

Comments

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