How to Deal with Attendance Problems

Do you ever experience attendance problems? Why is it that some people have such a hard time getting to work on time?

It is frustrating to a supervisor or manager to deal with an attendance problem. And, whether or not you realize it, it is one of the most frustrating things ever for your team.

I recall serving on a team where I did not have any influence over the attendance policy. I made it my business to always be at work on time. Through one stretch of my career I went over 10 years without ever calling in once. Yes, I was blessed with good health, and yes I was also disciplined.

The team I most recall with an attendance issue had a person who was a wonderful worker when he was there. He worked fast and his production was great. He was knowledgeable and he was skilled. When he was there. The trouble was, he wasn't there a lot. Maybe he had medical issues. I don't know for sure. The rumor was that his biggest issue was playing video games all night, getting too high to work, and getting too tired to work. Some days when he came to work it was clear that he hadn't slept much the night before.

So what as a supervisor do you do?

I'm a big fan of the force-field analysis method of identifying all of the issues that support a goal, plus all of the issues that stand in the way. Kurt Lewin designed a fabulous problem solving model that works especially well in dealing with attendance.

Get all of the reasons for poor attendance on the table. Keep asking, "what else prevents you from getting to work..." Eventually you ask, "is that everything that stands in the way of achieving your goal of getting to work every scheduled day on time?"

Doing this should identify all of the reasons AND all of the excuses.

Then you ask for that person's plan to overcome these obstacles. Let them develop a robust plan for every single reason and excuse. Then ask them if they are committed to achieving the goal and completing their plan to achieve their goal. If they say yes, ask how you can help. Hold them accountable for achieving their goal.

If they say no, it may well be time to consider helping them find their next opportunity -- outside of your team.

It's deeper than it sounds: attendance problems are often staffing problems. Get the right people on your team. And the wrong people off of your team.

It's what the rest of your team wants. Just ask them.

-- Douglas Brent Smith

Comments

At the Root

Why would a happy person ever harm anyone? I don't think that they would. When we are happy, content, and at peace any effort to disturb or harm anyone else will just disturb or harm ourselves as well. When we experience someone trying to disturb or harm us we can be sure that they are already in pain. Fighting back might seem valid, but will it help? What if we helped heal the pain at the root? Difficult people did not become difficult randomly. Something, in need of healing, caused it. -- doug smith

Learn Beyond The Point Of Discomfort

Do you always learn things the first time you try them? If you do, please teach me how you do that! Learning takes the right attitude, the right tools, and the right repetition of trials. We fall off that bike the first time we get on it. We hit a sour note the first time we pick up a horn. We learn by degrees, even when we earn a degree. We seldom learn anything perfectly the first time we try it. Or the second, or the third... Yet we so often stop at the point of competency. That's when the learning has just begun! There is a huge range of learning ahead of and beyond competency. It's the road to mastery. We do not need to master everything. But imagine the joy of mastering what matters to you most. Wouldn't that be great? Wouldn't that be life-enhancing? And (most important) won't that take more learning than you've already done? -- Doug Smith

Thriving Teams

Thriving leaders thrive as their teams thrive. It's a partnership. It's a deal. It takes constant support and service to sustain a high performance team. Thriving leaders recruit with the enthusiasm they show for their team. People can tell when your team is cohesive, cooperative, and collaborative and people crave that for themselves. Create and support a team that supports each other and others will rally to the cause. You have no weak links. You have no poor performers. You have no superstars. You do have team members who need your guidance and support. That's the role of a leader. -- doug smith

Not Everything Is Possible

If what you want is impossible, want something else. -- doug smith

It's About The Cause

The art of leadership is keeping the ego out of the play. It's not about you. It's never about you. As a leader, it's about the cause. -- doug smith

Work Your Way There

Big goals need little goals to build momentum. -- doug smith

Of Course It's Not Easy

It's not the problem that upsets you, it's not getting what you want. Get clarity about what you REALLY want, and then work relentlessly to get it. If it was easy, how much fun would it REALLY be? -- doug smith

Money Isn't Everything

The profit motive is a poor substitute for genuine value. Money isn't everything. It's not even the most important thing. Oh, sure it's incredibly important. As a person who has many times wondered if there would be enough cash to pay the bills, I have come to respect mightily the value of money. But money is transactional. People are more than transactions. What we value most is more than money can buy, is more than a transaction, is a character of depth and peacefulness, and yes, love that is earned, not bought. Think about that for a minute. -- doug smith

Love Leadership

Can you be a high performance leader without loving your gig? I've know some great leaders in my life. Some were happy. Some were not. The ones who seemed to live the happiest of lives not only worked harder than anyone else around them (the price of leadership) they also loved what they did. They loved their field of play, their work, their calling, with an unrelenting passion. When a leader can give all there is to give out of love, it makes the hard work and service of leadership more than worth it -- it makes it a joy. Leaders do need more than love. They do need ambition, hard work, discipline, education, and sometimes a little luck comes in hand. But they do need love. Love isn't always enough, but it always belongs in the mix. -- doug smith

Enjoy AND Improve

Do you enjoy success? If that seems like a silly question (Of COURSE I enjoy success!) think about it from another perspective. Sometimes we can taper down our enjoyment and appreciation of something because we know it's not perfect yet, and how can we be happy if it's not perfect? I do that somethings. It's not helpful. OF COURSE it's not perfect: nothing else and nothing ever will be. There are no perfect people, processes, performances, or plan. If we wait for perfection, we'll just keep waiting (and probably without gaining ground...) Let's do both. Let's enjoy our current level of success and achievement while also working to improve it. Performance must constantly improve, AND we can enjoy our exiting improvements. -- doug smith

High Performance Leadership

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