Overcome the Barriers to Problem Solving

My job is to help as many people as possible, solve as many problems a possible, as quickly as possible.

That should keep me busy for the rest of my life, don't you think.

But you can play, too. You can join in at helping to solve problems. Why not start with your own?

Or start with someone else's so that you can gain the confidence and skill you need to solve just about any any problem?

Why do you think that people have problems?

What do you think prevents people from solving problems?

Maybe it's because of one of these three things:

1. They don't know.

They don't know that it IS a problem so the situation continues. This applies to many personal and relationship problems but it could apply to just about any problem.

They don't know how to solve it. Surely we would solve any problem if we simply KNEW how to solve it wouldn't we? Usually, unless:

2. They don't care.

No one is likely to solve a problem that they don't care about. Why would some one not care about a problem? Probably because:

a. They've fully adapted -- in which case the "problem" is now part of who they are. It may not be the best that they can be, but they've gotten used to it. The problem situation will then stay around until they DO care about changing it.

b.It's what they really, maybe even secretly want. They might make noises about someday changing the situation, but something about the situation gives them exactly what they are looking for (right or wrong) and so it isn't going to change until THEY do.

Number two isn't a judgement, but it IS a reason.

3. They don't have what they think they need to solve the problem.

Maybe it's resources like time, money,or the right set of people.

Maybe it's discipline, a method for solving the problem, or a process to solve the problem.

Maybe it's a character trait or skill like courage, clarity, creativity or compassion.

Think about any problems that you're experiencing right now. Could it be one of these three things keeping you from solving it?

Think about any problem in the world right now -- could it be one or more of these three things (don't know, don't care, don't have) preventing us from solving it?

I help people identify what's keeping their problems around, to figure out what to do about it, and then to do it: solve problems.

The good news is there's plenty to keep us all busy. Together we can overcome the barriers to problem solving.

If you want to explore these ideas more, and maybe get busy solving some problems of your own, I welcome you to contact me at:

doug@frontrangeleadership.com

Start the conversation, and see where it goes...there's nothing to lose but our problems.

-- Douglas Brent Smith

Comments

Strategic and Communication Skills

Supervisors often bring strong technical skills to the job. When they have worked in technical jobs prior to becoming a supervisor, they were often the best at what they do. They know the ground level part of their business well enough to solve problems and deal with day to day issues. Leading is all that and more. High performance leadership requires attention to detail AND a constant view of the big picture: where is your team, your market, and your customer base headed? What does the future hold? Strong supervisors learn to add strategic and communication skills to their technical ability. What are you doing today to develop your sense of the big picture? -- Douglas Brent Smith

Brace Yourself On The Edge

Do you pride yourself in being cutting edge? Do you try new techniques, stay creative, build innovation instead of comfort? Good for you. And if you said no, allow me to encourage you to push the edge a bit more. Get out of your comfort zone. The really big goals makes us just bit uncomfortable. We might even sweat. Push the edge, even knowing that sometimes when you push the edge you get pushed back. People might object to the radical new approach. They might take exception to your changes. Push the edge anyway. Leading often means going where no one else has gone. All the way to the edge. Pack a lunch, it could take a while, but do stay with it. -- Doug Smith

Win The Game

It would be nice to win the game. But, do you ever feel like you're in a game that keeps shifting the rules and making it easy to make progress but impossible to win? You've probably noticed lots of game elements creeping into service. Points, incentives, expiring coupons followed by new expiring coupons, leader-boards...on an on a relentless attack on service comes from playing a game designed -- you guessed it -- to maximize profit. If the customer is happy, fine, but the point is to make money. Not to put too fine a point on it but that's a lousy point. What if there could be something better? What if customer service excellence became playing a game where the customer always wins and that makes you happy? You don't have to. "give away the store" to achieve a winning game for all of the players. Just stop stacking the rules against customers and watch how much more they will want to do business with you. -- doug smith

Do What You Want To Be Remembered For

What are you famous for? We're all famous for something. Maybe not "cover of Time magazine" famous or "story on the news" famous or even "one million likes" famous, but we're each famous for something. There is something about you that people think first about when they think of you. What is it? Could it be the way that you treat people with compassion? How does that show itself? Could it be your courage under difficult situations? Why would anyone call you courageous? Could it be the creative energy you bring to projects and teams? What is it that you do that adds creativity to any of your efforts? Or, maybe it's the clarity with which you bring to any meeting, goal, event, or team. You have a certain clear vision that is unwavering and easily understood. Is that it? Or, is it something else? We are each known for something, and will likely be remembered when we're gone for that something. It's not exactly our legacy, bu...

Involve The Right People In The Solution

How does it feel to solve a problem only to have many people complain about the solution? What are the chances of that problem staying solved? It's tempting as a leader to take the fastest possible path to a solution. Sometimes that means deciding ourselves. Sometimes that means excluding the people who would be most impacted by the solution. That often leads to another problem to solve AND the need for some powerful change management. Why create another problem? Sometimes a solution aggravates people more than the problem did. Involve the people within the situation in finding a solution. You never have to convince someone that their own idea is right. Why not find out what their idea is? -- Doug Smith Front Range Leadership: Training Supervisors for Success doug smith training: how to achieve your goals

Don't Judge That Creative Idea Too Soon

Are you a fan of your inner judge? We all have an inner judge (sometimes called inner critic) who wants to assess everything. To the inner judge, nothing is ever perfect. To the inner judge, there is always fault to find. How annoying. We grow up with this inner judge and let the judge drive us when we're not paying attention. When we lack focus on what is truly most important our inner judge tries to decide for us, and usually makes poor decisions. As Don Miguel Ruiz has said, "our inner judge lies." Judging a creative idea too soon is not fair to you or to the idea. You'll have time to judge. You'll have time to decide. But imagine how many more possibilities you'll have to work with if you first choose to stay curious. I promise to work on that every day from now on. How about you? -- Doug Smith

Take Charge

Is it possible to be a centered, highly participative and collaborative leader while also acting with a take charge sense of focus? It may not be easy, but I do believe it's possible. My favorite leaders have all been collaborative. They operate with respect and cooperative appreciation. And, when necessary they take charge. High performance leaders get things done. Usually, that means with the help of other people. Relationships are essential. And, results matter, too. Taking on a fair share of the unglamorous work shows a team that the leader is willing and able to work side-by-side. This can be profoundly motivating. Leaders who roll-up-their-sleeves and help with the messy side of the work show that their passion is authentic. Centered leaders take charge when the need arises. The need arises constantly. Get the views of others. Collaborate. Listen, rather than command. And when the moment calls for it, show your authentic passion for the work by taking charge when thin...

Be Happy!

What makes you happy? I'm lucky that lots of things make me smile. Lots of things make me happy. A really good baseball game (and yes, it does help if the Phillies win), a great guitar solo, a fabulous concert, a bike ride in the early morning, a walk in the woods, a hug from a friend (a real hug, not one of those little half hugs with an immediate pat on the back), Chicago stuffed pizza...playing with my children (and now, my grandchildren!) all kinds of things make me happy. And in many cases, other people have contributed to making those things available. But I'm the one who has to find them. And when I do - I'm happy! No one else can tell you how to be happy. They might try. Advertisements will entice you to find happiness in their product. People will offer you happiness by connecting with them. Events will promise amazing joy and miss the mark. It's up to you. It's up to me. It's up to each of us to make ourselves happy. Are you happy today? ...

Keep Your Focus

What happens when we lose track of what we really want? We get problems. We get delays. We get excuses. None of that is what we want or need. Sometimes problems develop because we lose focus on what we really want. We get distracted. People make us busy. Procrastination overcomes us. None of that is necessary and none of that is unavoidable. We can stay clear on our mission. We can maintain our focus on our goals. How is your focus today? What will you do to redirect yourself if you should get distracted? How else will you ever get exactly what you want? -- Doug Smith Front Range Leadership: High Performance Leadership Training doug smith training: how to achieve your goals What have you learned today?

Call Fewer Meetings

Do you have too many meetings? Many leaders do. Staff meetings, committee meetings, team meetings, project meetings, all-company meetings...the list goes on. Most of us can think of many meetings that were simply wastes of our time. Time is too important to waste is bad meetings. Do the people in your meeting want to be there? If not, maybe it's not a meeting that you need. Maybe there's another way to communicate your message. Maybe the work that is waiting is too important to wait. We can like the feeling of having a meeting. It feels like we're doing something. But if we're not -- if we are delaying real work, maybe we don't need that meeting after all. What scheduled meeting could you eliminate this week? Wouldn't it be nice to have that time to be...well, happy and more productive? -- Doug Smithy

High Performance Leadership

Search This Blog