High Performance Leaders Make Their Expectations Clear

How clear are your expectations?

Does everyone on your team know what you expect from them?

Beyond the performance evaluations, beyond the goal setting sessions, do you have regular conversations with them about what you expect?

High performance leaders make their expectations clear in many areas, including:

goals
values
mission
vision (where do you see your team sometime in the future?)
interpersonal relationships (how do you expect team members to get along?)
communication standards
rules, regulations, agreements

You can likely think of several other areas where people simply do not know what your expectations are unless you tell them. So tell them: early and often.

Give people half a chance to meet your expectations by letting them know what they are.

-- Doug Smith

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The Benefits of Supervisory Training

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Listen to Their Story

"An enemy is a person whose story we have not heard." -- Gene Knudsen Hoffman Without contrary evidence it always seems like we're right. Even WITH contrary evidence we get stuck often defending our story, our view. The story may not be wrong, but it is surely incomplete. Listen. Ask questions. Understand. Learn. High performance leaders look for common ground. -- doug smith

Dump Anonymous Feedback

What's the problem with anonymous feedback? The list is long. When people can say anything they want, without any accountability, they are sometimes rude. The feedback becomes exaggerated. Not knowing what to do with it (who do you try to please?) it frustrates the person receiving the feedback. Anonymous feedback encourages anti-social comments. It opens up a level of venting that is not healthy for either party. And, rather than building relationships, it tears them down. The best place for anonymous feedback is the garbage. It's too easy to be negative when no one knows who you are. Hold people accountable. Teach them that two-way communication is responsible, respectable, and useful. Let's keep the trash talking on the basketball court and build relationships of worth at work. -- Doug Smith

Perception Frames Your Problem

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Tough and Tender

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