Have you ever had a boss who seems to constantly confront you with new problems?
Everyday there is something new for you to solve, some new challenge that
boss gives to you personally and then dashes off.
I had a boss like that once. I often wondered why he trusted so many problems to me? Why was I personally in charge of so many vital issues on the team?
Then I became a bit flattered by the notion. If my boss was giving all those problems to me, he must really trust me. He must really think that I'm a quality thinker and problem solving. That must be it. How cool is that?
And then I realized: he was asking several people about the same problems. He was parallel processing solutions in the laboratories of his team members' minds. One or more of us would come up with viable solutions. One or more of us would develop ideas that the boss either couldn't or didn't have the time to develop himself. And they would be different ideas than if we were all in the same room, when interpersonal dynamics, posturing, and groupthink might impact our potential solutions.
Although I was disappointed at first, and even resented the idea, I later realized that it was a brilliant strategy. It worked. Sometimes the idea that I came up with would be implemented, and it would work. If my idea was one that would likely not work, it usually did not pass the mult-processing test because another idea would emerge as better.
It was fast (we were each working at the same time, just apart from each other). It was efficient - we each worked on the problems when it made sense for each of us (in our individual best problem solving environments) instead of trying to find an impossible time and place that worked for everyone.
It wasn't the only way to solve problems. My boss would still occasionally schedule group collaboration sessions, but the parallel individual nobody-knows-who's-working-on-what method worked great.
I've used the method sometimes myself as a leader with one minor yet major alteration: I let people know what is going on. I tell them that I am also seeking solutions to the same problem from other people and in other ways. It's not that it is a competition (although it benefits a bit from the competitive edge of some people) but rather it is a way to process more ideas faster with less interference. People tend to like the "with less interference" aspect of this method, and reach deep down for their most creative ideas.
Try it some time. Just let people know what's going on and you'll avoid those feelings of disappoint and resentment that people can get when they feel deceived.
Problems aren't going away on their own. High performance leaders generate solutions.
Putting It Into Action
Think about your list of former bosses. What unusual methods of problem solving do you remember among the mix?
Did any work particularly well?
What would you do to change the ones that seemed to work?
-- Douglas Brent Smith
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