High Performance Leaders Get Feedback Often

Have you ever wondered what on earth was going on in the mind of a leader?

Have you found yourself in the throws of the effects of a decision that was far more serious and pervasive than the leader knew?

I can remember being in situations where the team members were saying things like "change is good, but this is chaos!" and "why would they do such a thing?" and "do they realize that this will drive the best people out of here?"

Did these leaders do these things on purpose to rock the boat so thoroughly?Well, maybe sometimes. There are leaders who trash and burn a team to move it to another place -- sometimes (rarely) for the better but usually just closer to that downward spiral of dissolution.

But most of the time that I've seen leaders make catastrophic decisions it has been from well-intentioned ignorance. It seemed like a good idea at the time, but they had no idea how disastrous it would be. They could have known, though if they had just bothered to get enough feedback from their team.

Sometimes all it takes is to ask.

Asking does not remove a leaders ability to decide -- but it does illuminate what may have been in the dark. It does expose what may have been hidden. And it does provide the opportunity for people to have a meaningful voice.

Even the best leaders are not always aware of the gravity of their actions. Get feedback often.

What are you about to decide in the dark? Who can you ask first?

-- Douglas Brent Smith

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Photo: Stephen Downes

Comments

Busy

What to do? High performance leaders prioritize based on mission, vision, values, and goals -- of course! And also, we prioritize based on what will just plain do some good. What's the point in leading unless it is to make a better world? There are enough needs in the world to keep everyone busy improving things. Keep going! -- doug smith

Money Isn't Everything

The profit motive is a poor substitute for genuine value. Money isn't everything. It's not even the most important thing. Oh, sure it's incredibly important. As a person who has many times wondered if there would be enough cash to pay the bills, I have come to respect mightily the value of money. But money is transactional. People are more than transactions. What we value most is more than money can buy, is more than a transaction, is a character of depth and peacefulness, and yes, love that is earned, not bought. Think about that for a minute. -- doug smith

Your Reputation

More authority means higher levels of responsibility. More power requires more service to others, not less. What you do with your power is who you will be known as. Also, how you use the power you have creates who people will remember you as. How do you want to be remembered? -- doug smith

Show Integrity

The goals we seek bring a lot of pull to them. We get wrapped in them. It's useful and it's powerful when we care about our goals so much that they propel us forward and keep us working even when we're tired, beyond the boundaries of our usual limitations. But they should not take us beyond the boundaries of our usual values. They should not trick us into bending the rules just because the rules are in the way. Truly high performance leaders of character who are focused, and centered, and noble maintain integrity. No cheating is ever worth the outcome. Integrity is so rare that many people don't even recognize. If you do, be thankful. We need leaders like you. To truly understand integrity you've got to keep it. Even when it's hard. Even the lines are blurred. -- doug smith

Search and Improve

Sometimes we do things a certain way because we've always done things a certain way. It's easy, it's comfortable, it's probably inadequate and it can certainly be improved. Finding the right process powers your productivity. Better performance starts with better processes. For the next twenty-four hours, pay attention to each process you engage with, and ponder how you might make that process better or, find another better one altogether. -- doug smith

Personally

Improving performance does require us to take our work seriously. But it does not require us to take ourselves too seriously. Taking things personally is a waste of self-esteem. -- doug smith

Measures Matter

Some people measure quantify first and quality later. Some people measure money first and impact to the team later (not even second!). How you measure productivity might determine your character and your reputation. Put people first. -- doug smith

Start With Kindness

When you start with kindness you don't have to stay there, but you probably will. It works better for others. It works better for you. If you're human, you'll probably relapse. It does take practice to stay the course. The course starts by starting. When you start with kindness, it becomes more naturally the way. High performance leadership develops from the core leadership strengths of clarity, creativity, courage, and compassion. Build one of those strengths today thru some act of kindness and the others will get stronger as well. -- doug smith

What You Need

Use what you've learned to become what you need. -- doug smith

For example

Get good at something that won't obsolete itself. For example: emotional intelligence creating great conversations encouraging people leadership What would you add to the list? Which ones are you developing? -- doug smith

High Performance Leadership

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