Character Matters

What do you think about brilliant quotes from people you don't admire?

Is character important when you're quoting a source? I'm not suggesting that people need to be perfect -- but should we at least agree with their overall values before we treat their words as lofty, important sources of wisdom?

Would you quote someone you don't admire who just said something brilliant?

I'm curious.

Here's how I look at it: our character filters everything.

Whether we like it or not, what we say is made credible (or not) by what we do. Even more than that, who we are is a function of what we do. Our character is not only reflected in our actions, it is formed by our actions.

Great opinions, lofty words, noble intentions are all wonderful and also only important if they are brought to life in our actions.

I know that is a tough standard. I know that I often fall short. It's just something to think about today as we feel proud of our intentions. What will we do about them?

-- Douglas Brent Smith

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Brace Yourself On The Edge

Do you pride yourself in being cutting edge? Do you try new techniques, stay creative, build innovation instead of comfort? Good for you. And if you said no, allow me to encourage you to push the edge a bit more. Get out of your comfort zone. The really big goals makes us just bit uncomfortable. We might even sweat. Push the edge, even knowing that sometimes when you push the edge you get pushed back. People might object to the radical new approach. They might take exception to your changes. Push the edge anyway. Leading often means going where no one else has gone. All the way to the edge. Pack a lunch, it could take a while, but do stay with it. -- Doug Smith

Strategic and Communication Skills

Supervisors often bring strong technical skills to the job. When they have worked in technical jobs prior to becoming a supervisor, they were often the best at what they do. They know the ground level part of their business well enough to solve problems and deal with day to day issues. Leading is all that and more. High performance leadership requires attention to detail AND a constant view of the big picture: where is your team, your market, and your customer base headed? What does the future hold? Strong supervisors learn to add strategic and communication skills to their technical ability. What are you doing today to develop your sense of the big picture? -- Douglas Brent Smith

Do Your Best With Time

Here's another guest entry from my good friend and fraternity brother David Spiegel. If you know anything about the East Coast you'll get a sense for how his day went. If you ever struggle with managing time, some of this may sound familiar. As Dave says, we can't really manage time -- it's what we do with it that matters. Now, let's hear what Dave has to share: In a week where I have dedicated myself to regaining control over my time , I have come to realize that I am trying to accomplish something impossible. Time is time. Every day has exactly 1440 minutes to it and no matter what we do,we can not create any more of it. So instead of creating more time we spend our energy trying to make better use of those precious minutes each day.We attempt to manage time. Well guess what. We have no control over time. Time itself can not be managed. We can not speed it up or slow it down. Do you know why a watched pot never boils? It's a time thing...

Win The Game

It would be nice to win the game. But, do you ever feel like you're in a game that keeps shifting the rules and making it easy to make progress but impossible to win? You've probably noticed lots of game elements creeping into service. Points, incentives, expiring coupons followed by new expiring coupons, leader-boards...on an on a relentless attack on service comes from playing a game designed -- you guessed it -- to maximize profit. If the customer is happy, fine, but the point is to make money. Not to put too fine a point on it but that's a lousy point. What if there could be something better? What if customer service excellence became playing a game where the customer always wins and that makes you happy? You don't have to. "give away the store" to achieve a winning game for all of the players. Just stop stacking the rules against customers and watch how much more they will want to do business with you. -- doug smith

Call Fewer Meetings

Do you have too many meetings? Many leaders do. Staff meetings, committee meetings, team meetings, project meetings, all-company meetings...the list goes on. Most of us can think of many meetings that were simply wastes of our time. Time is too important to waste is bad meetings. Do the people in your meeting want to be there? If not, maybe it's not a meeting that you need. Maybe there's another way to communicate your message. Maybe the work that is waiting is too important to wait. We can like the feeling of having a meeting. It feels like we're doing something. But if we're not -- if we are delaying real work, maybe we don't need that meeting after all. What scheduled meeting could you eliminate this week? Wouldn't it be nice to have that time to be...well, happy and more productive? -- Doug Smithy

Creating Alignment

What is the connection between your actions and goals? How do your goals connect to your overall mission and purpose? Do you have a sense that what you do matters and gets you closer to accomplishing what is most important to you? High performance leaders align their actions to their goals and their goals to their mission. It's how they get things done that matter. It's the filter of success. Does that task that someone is asking you to do contribute to your purpose? Then do it. If it doesn't, negotiate another path, another step, perhaps another set of hands to get it done. Our time is too valuable to spend it on anything that does not contribute to our happiness, and our happiness is largely dependent on doing what matters most to us and that contributes to the well-being of others. We can run, we can hide, but without that alignment of action, goals, and mission how will we ever reach our potential? Alignment creates that guidance that w...

Take the Uncertainty Out of a Goal

Do you have a goal that seems stuck because you don't know what to do next? What a sinking feeling it is when a goal slowly fades away for lack of action. Here's what works better for me: Clarify your goal - make sure there are these three components: an action verb, the result that you want, and the time for the deadline. They don't need to be complicated. The simpler the better. Just keep the ART in them. Set an aggressive action plan and stick to it. Act relentlessly on your plan every day. Those three things will make a pronounced difference in your goals. Take the uncertainty out of a goal by working on it everyday. You'll be glad that you did. -- Douglas Brent Smith Front Range Leadership: How to achieve your goals doug smith training: developing creativity

Letting Go

Are you working hard on any goals that you shouldn't be? Are some things getting in the way of your success? It's easy to accumulate a full schedule of meetings and tasks surrounding goals that were not ours to begin with but now consume all of our time. Bold leaders weed out those types of goals. Strong leaders focus on the goals that they align with their mission. High performance leaders let go of goals that don't belong. When we let go of the wrong goals it makes room for the right ones. Maybe that goal made sense at one time. Maybe it was thrust to you from someone else who meant well but who was not fully away of your mission or the list of goals you were already working on. Maybe the goal just doesn't belong to you. What goal should you let go of today? -- Douglas Brent Smith http://frontrangeleadership.com

Start With Decisions

Do you share leadership? The most powerful teams share leadership responsibilities AND attitude. When you develop a team where people feel empowered to take charge, take responsibility, and take ownership you then no longer need to do all the difficult work. Delegation becomes easier. Collaboration feels more natural. Start with decisions. It's fast and easy as a leader to make all of the big decisions, but when you include your team in the conversations it takes to gain mutually shared understandings and collaborative decisions, you no longer have to "sell" your decisions --- people simply know what you as a team have decided and act accordingly. No passive aggressive resistance, no passengers on your team "bus" -- just fully engaged team members. Start with collaborative decisions. The rest will be much easier. -- Doug Smith

Make Every Answer Count

Do your people ask you a lot of questions? I remember as a supervisor getting tons of questions, so many in fact that I appointed my number two (who was smarter than me at the technical details anyway) in charge of any question focused on the technical details. That freed me up to answer questions about discipline, vacations, team orientations, training, or the occasional rambling series of questions meant to just spend some quality time with the boss. I'm thinking of you, Carl. It feels flattering to get so many questions. I must be smart, and I must have answers if so many people ask. That is only partly true, but I did learn that how I answered each question mattered. How the supervisor answers questions largely determines how valued each team member feels. There's a line wide enough to park your car on between answering too much and answering too little. Supervisors have lots of attitude. They also have lots of work to do, so it's tempting to give the briefest of ...

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