Build a Team that Works for Your People

How much time have you spent building your team?

That doesn't mean a fancy outdoor course with ropes and ladders and touchy-feely conversations in the woods. Conversations are a useful idea, but you don't need the snakes or mosquitoes.

What you do need is a team that gets along. What you do need is a team that talks things over, that is able to reach consensus quickly, that can argue without fighting, that can embrace new ideas without trashing the old. You want a team that works.

People work best when they work well together.

Individual performances improve. Collective performance multiplies. Goals become much more achievable.

Build a team that works for your people.

How do you do that?

- Remove rules that get in their way without adding value to your product or service
- Challenge people to be their best and to help each other get there
- Delegate with authority and follow-up with diligence
- Measure what matters and ONLY what matters
- Find out what your people want most from the team and create an environment that makes it possible

Fix what bugs your people, and you can leave the bug spray at home.

-- Douglas Brent Smith

To learn more, explore Building Your Team

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Future Leaders

Guess what: the leaders of the future are watching you today. What will they see? What will they learn? How will they remember you? -- Douglas Brent Smith Developing Leadership Skills

No Complete Failure

"Make failure your teacher, not your undertaker." -- Zig Zigler You know that we can learn from our mistakes. You might also know that failure carries many valuable lessons. I like the expression that comes from NLP (Neurolistic Programing) "there is no failure, only feedback." There's always something to learn. Any effort that results in learning is not a complete failure. So it's up to us. While we would never choose to fail at anything (oh horrors!) sometimes we will. Whether we learn or not is completely up to us. Find the learning. Find the success. What have you learned today? -- Doug Smith

Ask The Question, Still

Every unasked question leaves room for erroneous assumptions. Ask the question. -- doug smith

The Gaps

Are you comfortable with ambiguity? I'm not a fan of not knowing, but I've learned that sometimes I just don't know. Try as I might, I don't understand what is going on with a customer, or a team member, or a boss. The effort to understand everything will always leave gaps. Closing those gaps could take a long time. In the meantime, keep working. -- doug smith

Service Problems

The problem with bad service is that it creates bad customers. Solve your service problem or the problem customers will multiply. -- doug smith

Problem Solving and the Root Cause

How much time do you spent identifying the root cause of a problem? It's a risk to assume that we know the real problem, that the root cause is obvious. Sometimes it takes a harder look. Sometimes understanding the root causes of a problem is more important than solving it. Options open. Possibilities abound. Chances emerge. Perspective clears. Solving a problem? Get a good look at that root cause! -- Douglas Brent Smith http://frontrangeleadership.com

Small Steps

Incremental goals make geometric goals possible. Little goals get giant goals going. Whatever your goal is, break it down into something small enough to do right now. One step forward is all you need to get going. - - doug smith

When Comfort's Got to Go

Are you comfortable with something that's no good for you? I sometimes find myself completely comfortable with a routine, habit, or situation that I somehow know isn't in my best interest and yet there is something cozy and comfortable about the reliably consistent. Even when it's reliably disappointing, at least it's reliable. We struggle to let go of the reliable. We struggle to approach the unknown. We struggle to let go. Solving a problem may require you to change something your'e still comfortable with. That won't be easy. That might take some courage. I'm willing to work on that this week - how about you? -- Doug Smith

What Can Be

What can be possible right now? Is there a problem facing you that you've been avoiding because it feels like there are already just too many things going on? It's easy to fall into an "all or nothing" mindset where, unable to solve ALL of the problems we manage to solve NONE of the problems. That there are too many problems to solve them all shouldn't stop us from solving the ones we can. If what can be is one solution to one problem that is a wonderful place to begin. -- doug smith

Who's Misunderstood?

When someone is disappointing you they may have misunderstood your intentions. (Or, maybe you have...) The challenge to misunderstanding is that we seldom understand that we have understood. The illusion of truth is as strong as steel. Disappointment, originating in unmet expectations, requires clarity to be cured. Clarify your intentions. Clarify your expectations. Clarify, and confirm. What do you think? -- doug smith

High Performance Leadership

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