Can You Make It Seem Inevitable?

I can remember certain times when leaders that I worked for were so influential and so convincing tht what they were promoting seemed inevitable. People realized, as in the Star Trek Next Generation shows, that "resistance is futile."

Not because the leaders were ruthless. Not because the change was imposed (the way the Borg would impose it!) but because there was no stopping the change.

When GE made a major move to go paperless, things happened that make resistance futile. Documents became easier to find online. Approvals for information took online shortcuts. Copy machines and printers disappeared. We didn't completely eliminate paper, but we saved enough to fill many forests.

When Whole Foods does Good Organics training, there's no ducking it. You don't get to choose. Leaders project the confidence, urgency, and insistence to make your change in knowledge deeper and inevitable.

One of my favorite leaders of all time, Jim Hursey my high school track coach make training seem inevitable and right -- because the always difficult workouts he coaxed us into always improved our performance. It was change for the better because it clearly worked.

As leaders, we need to bring about that kind of change: working, effective, transformative change. And, to make it inevitable because it is so clearly the right path to go.

The art of leadership is making positive change seem inevitable.

Easy? Not always. Worth it? Absolutely.

-- Douglas Brent Smith

Comments

Competition AND Collaboration?

There's no avoiding competition -- or at least, when you do avoid it there could be unsavory side-effects if it's there anyway. Even when we prefer, and manage to facilitate collaboration and cooperation INSTEAD of competition there will still be some competition blending into the mix. It's part of who we are. It's largely how we operate. I didn't invent that, I just navigate it. How about you? Whether we are collaborating or competing we should do it with respect. There's no reason to disparage the competition. Calling your competition names just makes you a name-caller. It doesn't make you a better competitor. So go ahead and compete if that's the nature of your game. But mix a bit of collaboration and cooperation in there and see how that improves your results. Your support team just might be larger than you think! -- doug smith

Problem Solving and the Root Cause

How much time do you spent identifying the root cause of a problem? It's a risk to assume that we know the real problem, that the root cause is obvious. Sometimes it takes a harder look. Sometimes understanding the root causes of a problem is more important than solving it. Options open. Possibilities abound. Chances emerge. Perspective clears. Solving a problem? Get a good look at that root cause! -- Douglas Brent Smith http://frontrangeleadership.com

Small Steps

Incremental goals make geometric goals possible. Little goals get giant goals going. Whatever your goal is, break it down into something small enough to do right now. One step forward is all you need to get going. - - doug smith

What Can Be

What can be possible right now? Is there a problem facing you that you've been avoiding because it feels like there are already just too many things going on? It's easy to fall into an "all or nothing" mindset where, unable to solve ALL of the problems we manage to solve NONE of the problems. That there are too many problems to solve them all shouldn't stop us from solving the ones we can. If what can be is one solution to one problem that is a wonderful place to begin. -- doug smith

No Complete Failure

"Make failure your teacher, not your undertaker." -- Zig Zigler You know that we can learn from our mistakes. You might also know that failure carries many valuable lessons. I like the expression that comes from NLP (Neurolistic Programing) "there is no failure, only feedback." There's always something to learn. Any effort that results in learning is not a complete failure. So it's up to us. While we would never choose to fail at anything (oh horrors!) sometimes we will. Whether we learn or not is completely up to us. Find the learning. Find the success. What have you learned today? -- Doug Smith

Time Changes Everything

Do you sense the pace of change? Is life vastly different than what you remember it to be when you were a child? Things do keep changing. Sometimes unexpectedly. Sometimes for the better, and sometimes not. As leaders, it's our job to facilitate change. We're here to lead others in the direction of improvement, for the cause of positive change. Not every leader acts that way, but some part of every leader does believe that they have the right changes to bring about. Part of every leader's job is to make certain that the changes we create ARE for the better. It's our strength of character that keeps our acts of courage helpful. To do that, we need to know how to best align our goals with our mission and our mission with our vision. We need to know what it is that energizes our people. And, we need to mobilize our people by inspiring them with an important mission to begin with. Change driven in the direction of our mission makes all the difference in the...

Practical

Build things that people need and you'll always be needed. Just remember, you may have to change how you build those things. People's needs change and those needs are often more complicated than they seem. There is also a power difference between "classic" and "obsolete." As hard as it is, leaders need to navigate that difference. Build things that people need -- practical goods. And keep improving how you do it. -- doug smith

When Comfort's Got to Go

Are you comfortable with something that's no good for you? I sometimes find myself completely comfortable with a routine, habit, or situation that I somehow know isn't in my best interest and yet there is something cozy and comfortable about the reliably consistent. Even when it's reliably disappointing, at least it's reliable. We struggle to let go of the reliable. We struggle to approach the unknown. We struggle to let go. Solving a problem may require you to change something your'e still comfortable with. That won't be easy. That might take some courage. I'm willing to work on that this week - how about you? -- Doug Smith

Stay Courageous Through Resistence

What is the typical reaction to courage? Often, people respond to true courage with resistance. They push back. They run away. They refuse to change. That should not surprise us. We should expect it. I've worked on projects where the biggest part of the goal achievement involved working through the resistance. People didn't want to change software. People didn't want to print less. People didn't want to move from Chicago to Trevose, PA. But in each case the change was inevitable, and embracing that change was necessary. For those of us driving those projects, we had to maintain our courage and conviction even when people were unhappy and rebellious. Courage is more often resisted than appreciated. You won't always get an award. In fact, you will seldom get an award for your courage. But, your courage is still required. Of course it's not easy. It wouldn't take courage if it was. How courageous are you prepared to be to achieve your goals? -- Do...

No Excuses

When I worked at Whole Foods, my store leader once said to me "We live in the land of no excuses..." Not that I was making excuses, but if you came close enough, Bruce would let you know that no one really cares about your excuses. "No one cares about how hard you tried," Bruce said, "They just want results." High performance leaders produce results. Ever increasing, ever improving results. Results come from action, not excuses. No matter how good that reason is for not doing something, it's still not done. Excuses delay. Action pays. Take action. -- doug smith

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