What You Do

Do your team members know what you do as a leader?

It's a serious question. I've known leaders who seem to nearly never venture outside of their office, and others who are seldom there. What is it that you do?

Answer customer questions? Resolve team conflicts? Make your own boss happy? Develop new ideas? Fill out reports? Answer emails?

It's risky to take for granted that your team members know what you do. But, they sure want to!

I'd encourage you to conduct daily individual conversations so that no matter what else you do, much of what you do is communicate with the team.

Will that take time? Sure. Is it worth it? Absolutely.

Are you giving your team members enough of your time?

Is what you do vital to your team's success?

-- Douglas Brent Smith

Comments

The Gaps

Are you comfortable with ambiguity? I'm not a fan of not knowing, but I've learned that sometimes I just don't know. Try as I might, I don't understand what is going on with a customer, or a team member, or a boss. The effort to understand everything will always leave gaps. Closing those gaps could take a long time. In the meantime, keep working. -- doug smith

Future Leaders

Guess what: the leaders of the future are watching you today. What will they see? What will they learn? How will they remember you? -- Douglas Brent Smith Developing Leadership Skills

Ask The Question, Still

Every unasked question leaves room for erroneous assumptions. Ask the question. -- doug smith

No Complete Failure

"Make failure your teacher, not your undertaker." -- Zig Zigler You know that we can learn from our mistakes. You might also know that failure carries many valuable lessons. I like the expression that comes from NLP (Neurolistic Programing) "there is no failure, only feedback." There's always something to learn. Any effort that results in learning is not a complete failure. So it's up to us. While we would never choose to fail at anything (oh horrors!) sometimes we will. Whether we learn or not is completely up to us. Find the learning. Find the success. What have you learned today? -- Doug Smith

Service Problems

The problem with bad service is that it creates bad customers. Solve your service problem or the problem customers will multiply. -- doug smith

Problem Solving and the Root Cause

How much time do you spent identifying the root cause of a problem? It's a risk to assume that we know the real problem, that the root cause is obvious. Sometimes it takes a harder look. Sometimes understanding the root causes of a problem is more important than solving it. Options open. Possibilities abound. Chances emerge. Perspective clears. Solving a problem? Get a good look at that root cause! -- Douglas Brent Smith http://frontrangeleadership.com

Show Up!

"You've got to be there. Big decisions are being made!" my former boss told me a long time ago. "If your voice is in the room you might be heard..." It was good advice then and it still is. Show up. When there's a goal you're working on and an opportunity appears to advance that goal -- show up. When changes are being made that will affect you -- show up! When it matters to you -- show up. You won't always get what you want by showing up, but you never will if you don't! -- doug smith

Growing

Mountains never stop growing; why should we? It came as a surprise to me to learn that the Rocky Mountains are still growing. Trimmed a bit by years of erosion, they are still poking their way skyward and changing in the direction of growth. As leaders we find ourselves faced with the dynamic between growth and erosion, life and decay. Standing still leads to the less desirable choice. Growth requires our attention, our efforts, our drive. Growth requires the courage to step forward, the creativity to find new ways of dealing with challenges, the clarity of purpose to know which direction you are growing in and the compassion to forgive those who slow you down. What are you doing to spark your leadership growth today? -- Douglas Brent Smith

Who's Misunderstood?

When someone is disappointing you they may have misunderstood your intentions. (Or, maybe you have...) The challenge to misunderstanding is that we seldom understand that we have understood. The illusion of truth is as strong as steel. Disappointment, originating in unmet expectations, requires clarity to be cured. Clarify your intentions. Clarify your expectations. Clarify, and confirm. What do you think? -- doug smith

Small Steps

Incremental goals make geometric goals possible. Little goals get giant goals going. Whatever your goal is, break it down into something small enough to do right now. One step forward is all you need to get going. - - doug smith

High Performance Leadership

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