Solve It Without The Blame

Have you ever tried to solve a problem by finding the person to blame?

How did that work?

It doesn't work for me. I will admit occasionally thinking "this is all their fault" and carrying around that little unproductive burden. It doesn't help.

Finding the solution to a problem usually does not require assessing blame. If it helps you find the root cause of the problem, the action then is not to assess that blame but to solve the root cause. Those are very different actions.

"It's all your fault so fix it" is very different than "I've noticed that when you are abrupt with a customer that they sometimes stop buying our services. What is creating the need for being abrupt? How can we provide a better conversation for the customer?"

Face it: no one will take the blame for your problem. Solve it without the blame.

What problem have you been blaming someone else for? What if you worked on fixing the problem collaboratively?

-- Doug Smith

Front Range Leadership: High Performance Leadership Training

doug smith training: how to achieve your goals

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