It's easy to forget that our team members are people with problems. They have issues. They have lives. They have families with situations we don't even know about. And, yes, they are also our team members.
High performance leaders remember that there are no perfect people and that we all carry a bit more baggage than we'd like. We're all wired too tight in some spots and a bit unravelled in others. A great leader knows when to hold someone carefully accountable and when to ease up enough to allow for some room to ease the tension, to relax into the task.
Everyone on your team is dealing with challenges that have nothing to do with you or your team.
How you help help them handle those challenges will largely define what kind of leader you are.
-- doug smith