No Need to Shout

Have you ever had a boss who shouted? Did you like that? Did it make you work better?

Fortunately, most of my bosses have been exemplary leaders, with no need to shout. I have had a couple who would raise their voice and each time that they did it seemed to do more harm than good. People may respond to agitation with urgency, but at a tremendous cost. Over the long haul, shouting at people wears them out.

High performance leaders establish expectations far ahead of any crisis. They conduct conversations on goals, on performance, on the mission, on customer experience, on the plan. Gentle reminders are necessary, of course. Direct feedback on behavior is a given. But shouting?

The better leaders need not raise their voices.

-- doug smith

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Release

If a goal doesn't make you happy, let it go. -- doug smith

Learn To Build A Better Tomorrow

Do you have all the answers yet? Are you finished learning? Of course not. Learning is a lifetime necessity, especially for leaders. Centered leaders learn constantly and apply what they learn to make things better. To solve problems. To achieve their goals. What we learn today can bring about a better tomorrow. Isn't that what you want, a better tomorrow? It can happen, but it's up to each of us. What will you do? What will you learn? What have you learned today? -- Doug Smith Front Range Leadership: Training Supervisors for Success doug smith training: how to achieve your goals

Stop Running From Your Solution

Why do we run away from the answer? Sometimes it's right there in front of us - the solution to our problem, and yet we turn away. It's a bad habit and one that keeps us from finding what we're looking for when it comes to solving a problem. The solution to your problem is looking for you -- you just need to stop running. Can you hear those footsteps? -- Doug Smith Front Range Leadership: High performance leadership training doug smith training: how to achieve your goals

High Performance Leaders Deal With Anger

What do you do when someone in your range of influence is angry? It can be discomforting. It can be disruptive. Anger is tough to handle under the best of circumstances. And yet, handle it we must. Centered, high performance leaders are careful about anger. Careful about their own anger and careful about their reactions to the anger of others. I had a boss once (a very long time ago) who told me that I had a problem with anger. That made me angry. The reaction to anger is sometimes defensiveness, sometimes fear, and sometimes (surprise!) more anger. Whatever our reaction, our bodies are usually poised for action. What we do in that moment of activation is critical to our success. If our life or emotional well-being is being threatened, that steers our direction. But usually, although it feels that way, we are not actually under any threat. So we must deal with anger productively. We must say what we want without blaming others for it not being there. We must listen with cur...

The Essential Question

The essential question is "How can I help?" Whether you are the leader of thousands or completely on your own, your role on this planet is to help, to make things better. Usually, that means helping other people. Kings, rulers, athletes, artists, government officials, doctors, fire fighters, deli workers, mechanics, economists...we are all here to help. Sometimes it doesn't feel that way. Sometimes we feel the need to be served instead. But whatever the situation, no matter what the organization, high performance leaders know that their role is to help. Reflection Questions How can you be most helpful? What situations are you facing right now where you have not yet asked the question, "how can I help?" Who do you remember the most for being ready to jump in and find a way to help? How did they make you feel? How engaged and happy did they seem to be? Action Plan Within the next 24 hours, find a situation and ask yourself "how can I help?" ... and then...

Work To Be Done

Many years ago when I was music director and touring with Child's Play Touring Theater we were putting together a show for children with a work-related theme. Children are often fascinated by jobs, by what their parents do, by what they see adults doing in the world. It was just one of hundreds of shows that we did, but I remember one song from that show that I wrote especially. The first verse was: there's a little bit of work to be done an American phenomenon there will always be a little bit of work to be done to be done, to be done, by everyone... I can't take credit for the lyrics because we used poems and stories written by children as the basis for our material. It was fun. And it reminds me today that what was true then is still true today. There's a little bit of work to be done. We have problems to solve. We have goals to achieve. High performance leaders are never finished. Even as I near retirement age (don't fret, my bills will keep ...

The Benefits of Supervisory Training

When was the last time you had any leadership training? How often do the supervisors in your organization get training? If you are like most organizations, it's never enough. Some teams go without any supervisory training at all and expect supervisors and managers to learn as they go, on the job. Unfortunately, while it is memorable to learn from your mistakes, it comes at a high cost. People get tired. People leave. Important accounts go away. Customers complain. And teams struggle without the skills and knowledge it takes to build cohesive teams that are capable of solving problems, improving performance and achieving goals. Admittedly, I can be expected to support training since I'm in the business. Still, take a closer look at your own leadership career and decide for yourself. Are leaders better off with more training and development or with less? Supervisory training can generate benefits that pay off long after the training is over. Here are just a few of the things sup...

Explore Perspectives

When you find yourself locked in conflict, suspend your competitive edge long enough to discover what people in the conflict really want. For many of us, the natural reaction to conflict is to become more competitive. We prepare ourselves to fight to the finish and behave as if victory must be one sided (and of course, must be ours alone). As Doctors Thomas and Kilmann have pointed out in their influential work on conflict, we have more choices than that. We can always choose to compete if necessary. But first, what if there's an opportunity to build relationships? What if there's an opportunity to collaborate? Isn't it worth taking a moment to step back and find out? Breathe. Relax. Look at the situation from a more impartial distance. Ask meaningful questions with genuine curiosity and an open mind. It's that important. -- Doug Smith http://frontrangeleadership.com For a useful Thomas-Kilmann Conflict Modes Instrument in PDF form: http://www....

Great Teachers Are Great Leaders

Do you remember your favorite teacher? What was it about that teacher that made class better, more effective, and more productive? Was learning interesting, even fun? Did you realize at the time that your teacher was demonstrating great learning skill AND great leadership? Where else could high performance leadership be more important than in our schools? There's a great article here about a great leader and teacher from Alabama, April Kennamer and her approach to teaching. Her keys to teaching including: Encouraging students to learn thru self-discovery Creating curiosity in her students to compel them forward Promoting respect for all things We could certainly benefit from more leaders who include those three components. We tend to remember more when we discover the answers on our own, most team members are more inclined to stay motivated if there is an element of curiosity in their work, and we all benefit from both giving and receiving more respect. You could even make a case...

Test Your Solution Ideas

Did you ever get an idea for a solution to a problem and then couldn't get it to work? We can fall in love with our ideas and in so doing miss what they're missing. Maybe they don't actually meet our solution criteria. Maybe our team members aren't equipped to implement them. Maybe our constituents have no appetite for the changes the solution will bring about. No one wants to implement a solution that won't work. Test ideas carefully against your problem solving constraints. Qualify them. Yes, it's another layer of analysis after a wide open time of creativity -- but that's the breath of centered problem solving - the flow between convergent (creative) thinking and divergent (analytical) thinking. We need both. --- Doug Smith Front Range Leadership: High performance leadership training doug smith training: how to achieve your creative goals

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