Listen to the Quiet Ones

If your team has more than four people, you may have noticed that some talk more than others. You may have even noticed that about half your team, no matter how big it is, talks less than the other half. Some of us are talkative and outgoing, and about half of us are quiet and reflective. It has nothing to do with intelligence, problem solving, or leading -- some folks are just more quiet.

A mistake many leaders make is giving up the floor to the talkative ones and once they are done talking (which to the rest of the group can seem like forever) assuming that the floor can now be closed. Decisions can be made. Solutions have all been identified. Strategy is certain. Wrong, wrong, wrong.

Until you as a leader have also considered the thoughts of the quiet ones you have effectively reduced your possibilities in half. The job of a high performance leader is to increase, not decrease, possibilities.

How do you get the quiet ones to talk? Ask! Allow time to reflect. Allow time to write things down. Allow time to breathe, even to move around. Come back later if necessary, just don't close the loop until the quiet ones have spoken.

The quiet ones on your team have much to say -- they just aren't saying it.

Your task is to create the environment where they will say it.

-- doug smith

Comments

Measures Matter

Some people measure quantify first and quality later. Some people measure money first and impact to the team later (not even second!). How you measure productivity might determine your character and your reputation. Put people first. -- doug smith

New Ideas

New ideas won't break you but they can make you bigger. -- doug smith

Your Reputation

More authority means higher levels of responsibility. More power requires more service to others, not less. What you do with your power is who you will be known as. Also, how you use the power you have creates who people will remember you as. How do you want to be remembered? -- doug smith

What You Need

Use what you've learned to become what you need. -- doug smith

Personally

Improving performance does require us to take our work seriously. But it does not require us to take ourselves too seriously. Taking things personally is a waste of self-esteem. -- doug smith

For example

Get good at something that won't obsolete itself. For example: emotional intelligence creating great conversations encouraging people leadership What would you add to the list? Which ones are you developing? -- doug smith

The Problem With Compromises

Think about the last time you compromised on something. Whether it was a big compromise or a little compromise, how do you feel about it now? While we often call it "meet in the middle" it seldom does. Compromises are not automatically fair, no matter how implied that fairness is. Someone usually gets more out of a compromise than the person they are "compromising" with. If the low end is you, you don't like it -- and you remember that. If the top end of the compromise is you, you probably forget all about it even though the inequity simmers in the background. Compromises must be constantly revisited because they are inevitably unfair. If you get the chance to balance things out, your relationship will prosper. If you miss that chance, the relationship will suffer. What's your choice? -- doug smith

Show Up!

"You've got to be there. Big decisions are being made!" my former boss told me a long time ago. "If your voice is in the room you might be heard..." It was good advice then and it still is. Show up. When there's a goal you're working on and an opportunity appears to advance that goal -- show up. When changes are being made that will affect you -- show up! When it matters to you -- show up. You won't always get what you want by showing up, but you never will if you don't! -- doug smith

High Performance Leadership Combination

We can rationalize anything without making it justified. Leaders should always ask: who is this good for other than me? High performance leadership does NOT mean performance at any cost. It means performance that serves a noble cause while also benefiting people. High performance leadership is a combination. Results without relationships are shallow and temporary. Take care of both, and you'll be a high performance leader. -- doug smith

Decide

What do you want? Are you getting what you want? Intention is direction. Decide. And, then go. -- doug smith

High Performance Leadership

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