High performance leaders solve problems. They know that there are no perfect processes and there sure ARE a lot of imperfect problems. Focused on results, we solve problems.
When we do, I've learned to keep this in mind. Whatever your solution, it will affect people. Some will like the change, and many will not. Whether or not the solution works could very well depend on how well people receive it, implement it, and support it.
To win the support of people, keep them in mind. Make sure that your solution is good for the process AND good for the people. Avoid trimming the fun out of a project at the expense of the people, just to save a dime. Avoid cutting organizations so such a lean point that people suffer from the burden. Take care of people. At the end of the day, whether you are fixing a process, developing a product, or even changing the world...isn't it all about the people?
Take care of the people as well as the problem. None of it matters without people.
-- doug smith